AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Design and formalize a clear partner program with engagement tiers, performance criteria, and associated benefits
- Define target partner profiles, a recruitment plan, and incentive levers to support growth
- Ensure program adoption and clear understanding across the partner network
- Identify, recruit, and contract new high-potential partners
- Grow and monitor the activity of active partners to optimize indirect sales
- Ensure the indirect channel contributes an increasing share of overall revenue
- Organize regular training sessions and roll out an ongoing enablement and engagement plan
- Strengthen product knowledge, drive performance, and adjust strategy based on results
- Implement and track key KPIs (pipeline, conversion, sales, partner revenue)
- Produce analytical reports and recommendations for management
- Adapt action plans based on data and market developments
Requirements
- 4+ years in a similar role
- Bachelor's degree in Marketing or equivalent experience
- Proven experience and strong understanding of indirect sales in B2B SaaS or Document Management Systems (or equivalent)
- Skills in partner network management and development
- Strong results orientation, analytical mindset, and ability to manage by data
- Excellent interpersonal skills and ability to engage, motivate, and retain partners
- Proficiency in HubSpot and performance tracking
- Demonstrated experience running webinars and delivering knowledge transfer
- Fluency in French and English, both spoken and written; German is a plus
- Availability and ability to travel internationally
Benefits
- Competitive benefits
- Open and supportive work environment
- Modern and inspiring workplace
- Commitment to maximizing your potential and supporting your professional development
- Interaction with local and international teams
- Fully flexible work environment and work–life balance
- Friendly and collaborative culture that prioritizes authenticity and well‑being
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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