Lead Analyst developing and delivering customer engagement, credit, and pricing strategies for a finance business. Utilizing analytical techniques and collaborating with cross - functional teams to optimize portfolio management.
About the role
- Join the IT Support Team at Pets at Home managing service requests and providing excellent customer service. Work in a hybrid model with a mix of office and remote settings.
Responsibilities
- Manage and triage incoming service requests
- Provision hardware and software
- Manage system accounts through Active Directory and Azure
- Provide excellent customer service and clear communication
- Collaborate with technical teams to improve request handling processes
Requirements
- Proven track record of delivering high-quality customer service in a fast-paced environment
- Strong organisational skills and problem-solving ability
- Genuine interest in IT and technology
- Familiarity with ITSM tools such as ServiceNow, Jira, or Ivanti
- Ability to work independently while juggling multiple priorities
Benefits
- Hybrid working (approximately 40% office, 60% remote split)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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