NE
nexos.aiGeneral Manager
General Manager establishing nexos.ai’s presence in Western Europe. Overseeing local operations and building a high - impact team while leading AI deployment efforts.
About the role
- Builds and maintains strong relationships with existing and potential customers by understanding their needs and providing solutions that meet those needs.
- Works closely with other departments, such as marketing, claims, and underwriting, to ensure a seamless customer experience and align sales strategies with overall company goals.
- Analyzes sales metrics and performance data to identify areas for improvement and develops strategies for increasing sales effectiveness.
- Manages agency production and claims experience through report analysis, reviews production and profitability results with agency personnel, and follows up to assure sales objectives are achieved.
- Independently recommends and implements appropriate corrective action plans.
- Effectively establishes regular meeting schedules with each assigned agency to achieve corporate objectives through in-person agency visits.
- Drives new business submissions to meet corporate growth initiatives for the territory by maintaining and strengthening relationships.
- Promotes and provides for agency personnel by facilitating training on company products and systems, including internet-based technologies and new sales techniques in the agency office.
- Acts as a liaison between the agencies and company to communicate changes and develops opportunities for new and renewal sales.
- Works with all members of the Agency Sales Team to work toward established annual sales and production plans.
- Effectively develops talking points and sales approach to ensure proper messaging for Western National Insurance Group’s philosophy.
- Partners with a subject matter expert for product and communication meetings.
- Pulls agency reports to analyze and develop strategies and action plans to manage each agency and territory accordingly.
- Understands and reports new business opportunities, understands competitor activities, and stays informed about industry trends.
- Develops and implements appropriate rehabilitation and termination programs when necessary.
- Continuously seeks ways to improve sales processes, enhance team performance, and increase customer satisfaction.
- Leads sales presentations and negotiations with key clients and prospects.
- Develops and implements growth plans with key agencies.
- Researches and recommends new agencies for appointment by recruiting, interviewing, and assessing the fit of the agency per established new appointment guidelines.
- Assists agencies in resolving complex complaints regarding underwriting, claims service, or other internal Western National areas.
- Collaborates with underwriting to develop core strategies for agencies and support account-level decisions.
- Works with underwriters to mentor and enhance their understanding of agency dynamics and communication and set them up for success.
- Works closely with all company departments to develop a high level of teamwork and cooperation to provide excellent service to agents and policyholders.
- Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
- Seeks feedback from customers to identify areas for improvement and works with various departments to implement change.
- Handles complaints and conflicts by striving to resolve them in a way that maintains customer satisfaction and loyalty.
- Other duties as assigned.
Requirements
- Valid and unrestricted driver’s license and acceptable driving record.
- Ability to travel frequently (75 - 80%), including overnight state travel (15 - 200-mile radius) (territory is Western Washington).
- Property-and-casualty insurance company sales and marketing experience or equivalent agency-facing property-and-casualty industry experience.
- Excellent written, verbal, and interpersonal communication skills.
- Proficient use of various core systems, office and computer equipment, and software packages.
- Proficient in negotiating and leveraging in business transactions.
- Proficient verbal and written communication skills to clearly explain insurance terms, policies, and procedures to agency partners.
- Ability to actively listen and understand customer needs and concerns.
- Proficient understanding of insurance regulation and compliance requirements to ensure all sales activities adhere to legal standards.
- Serve and co-lead project groups to assist in the evolution of coverage, policies, and procedures, and bring forward new ideas and innovation.
- Proficient understanding of risk management concepts and how they apply to insurance products and client needs.
- Bachelor’s degree in business or marketing; experience in lieu of degree acceptable.
- Applicants must be authorized to work for any employer in the U.S.; employer unable to sponsor or take over sponsorship of an employment Visa.
Benefits
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
- Flexible work environment, including hybrid and remote work arrangements
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