Hybrid Major Case Manager, Non-Medical

at GEICO

• Job title: Major Case Manager, Non-Medical
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $109,675 - $172,200 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Fredericksburg, United States

About the role

• Lead investigation and resolution of complex fraud cases within GEICO's Special Investigations Unit. Manage a team of investigators while ensuring compliance and successful outcomes.

Responsibilities

• The SIU Non-Medical Major Case Manager oversees the investigation and resolution of complex, high-impact fraud cases within the Special Investigations Unit.
• Manage and mentor a team of Major Case Investigators, ensuring adherence to SIU protocols and performance standards.
• Direct investigations involving organized fraud rings, staged accidents, identity theft, and other high-severity schemes.
• Coordinate with internal stakeholders (Claims, Legal, Compliance) and external agencies (NICB, law enforcement).
• Conduct performance reviews and audits based on SIU Major Case guidelines and procedures.

Requirements

• Minimum 5 years of SIU experience, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of insurance fraud schemes, investigative techniques, and legal processes.
• Excellent leadership, communication, and decision-making skills.
• Certifications such as CIFI, CPCU, or FCLS preferred.
• Ability to manage sensitive information with discretion and integrity.

Benefits

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation.
• A 401K savings plan vested from day one that offers a 6% match.
• Performance and recognition-based incentives.
• Tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.