Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Query Administrator at Rentokil Initial, resolving customer disputes and managing data validation processes. Engaging with internal stakeholders and ensuring high-quality service delivery in Dudley office.
Responsibilities
- Providing a high level of customer service to deal with complaints linked to accounts
- Managing Purchase Orders
- Dealing with customer refunds and credit notes
- Controlling and monitoring daily query levels
- Highlighting and escalating process gaps
- Handling inbound calls
- Developing good relationships with internal stakeholders
- Any other ad hoc administration duties
Requirements
- Experience in using systems such as iCABS, Onguard and SOP or similar
- Experience in dealing with high-volume inbound calls
- Experience working within a customer service environment
- Ability to work to tight deadlines
- Excellent IT skills including MS Office
- Excellent written and verbal communication skills
- Good organisational skills
Benefits
- Discount scheme
- Bonus and career opportunities
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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