AG
ALTEN GermanyStore Manager
Store Manager overseeing shop operations and team development at ONLY & SONS in Erfurt, Germany. Responsible for merchandising, planning activities, and effective staff management.
About the role
- Provide oversight and direction to the STARS/HEDIS department.
- Hold staff accountable to Departmental goals.
- Schedule and follow up on clinical care needs for patients as it relates to Quality Data.
- Manage staff in the STARS/HEDIS Department and assist staff in quality initiatives.
- Collect, report, and respond to metrics.
- Contribute to the organization's drive to improve the overall experience of patient care.
- Review and provide performance feedback to the STARS/HEDIS department.
- Establish annual and monthly departmental and individual staff goals.
- Ensure the training and on-boarding of new staff.
- Perform quarterly performance reviews for all Arkos Health STARS/HEDIS staff.
- Provide education regarding STARS/HEDIS initiatives to staff and outside individuals.
- Attend Arkos Health educational and demonstration activities.
- Review data collected and develop strategies to improve performance.
- Implement strategies to improve department performance.
- Create, maintain, and improve written department process flows and procedures.
- Ensure gaps in care are captured.
- Coordinate and order preventative and diagnostic tests around gaps in care on behalf of the primary care physician.
- Conduct data entry and maintain appropriate documentation and tracking for quality initiatives.
- Educate patients on procedures being performed.
- Collaborate with the PCP in the management and care coordination for members with open gaps of care.
- Demonstrate the ability to work collaboratively as a high performing quality team member.
- Coordinate and participate in internal and external meetings.
- Contribute as an active participant in quality initiatives.
- Follow Arkos Health procedures, practices, policies, and guidelines to ensure the safety, security, and well-being of patients.
Requirements
- Medical Assistant Diploma and/or Certified Nurse Assistant Certification
- 1+ years’ experience as a manager.
- 2+ years' experience in a healthcare environment
- Recent and related experience working with HEDIS STARS Program
- Experience in Electronic Health Records
- Experience with verifying eligibility and navigating through Insurance Portals
- Experience with CPT II codes
- Basic knowledge HCC’s and Medical Diagnosis
- Ability to perform multiply procedures with training (i.e.) ABI, DRE, Urine Dips
- Familiarity of Medicare guidelines to perform patient screening’s
- Knowledge of medical terminology
- Current unrestricted state driver’s license with personal reliable transportation
- Proof of liability insurance coverage
- Excellent leadership, management, and communication skills with ability to work collaboratively with other departments and external stakeholders; must be fluent in both spoken and written English and maintain professionalism in all verbal and written correspondence with both internal and external clients.
- Strong ability to self-manage time to manage multiple projects and priorities in a fast-paced environment
- Able to utilize necessary programs to ensure effective communication, collection of metrics, and proprietary software; including but not limited to: Microsoft product suite, Adobe Suite
- Strong analytical and problem-solving skills.
Benefits
- Employer-paid Medical premiums at no cost to you
- Employer-paid Dental premiums at no cost to you
- Employer-paid Vision premiums at no cost to you
- Employer-paid Short-Term Disability premiums at no cost to you
- Employer-paid Life Insurance premiums at no cost to you
- Employer matching 401(k)
- 15 days annual combined sick/vacation during your first year
- 10 paid holidays
- Your Birthday off!
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