Owns the Amazon Spain marketplace, emphasizing listing quality, SEO, and sales conversion. Collaborates with cross - functional teams ensuring product availability and optimal customer experience.
About the role
- Lead Supervisor responsible for driving sales and operational processes in a luxury retail environment. Collaborating with Store Managers to enhance customer experience and team performance.
Responsibilities
- Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
- Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
- Enforces sales strategies, initiatives and growth across all categories.
- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
- Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
- Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
- Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results.
- Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.
Requirements
- 1-3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment.
- Possesses current knowledge of fashion trends and competition in the marketplace.
- High school diploma or equivalent; college degree preferred.
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
- Ability to execute at a fast pace.
- Ability to communicate effectively with customers and team.
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Benefits
- Health benefits (medical, dental, vision)
- Life insurance and disability insurance
- 401(k) savings plan
- Paid time off for wellness needs and vacations
- Discounts on certain products
- Incentive compensation
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