Hybrid Project Manager – Program Operations

at Maker Lab

• Job title: Project Manager – Program Operations
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Singapore

About the role

• Project Manager for AI program operations at Maker Lab managing complex projects and coordinating with stakeholders. Overseeing the execution of significant events and communication management.

Responsibilities

• Act as the primary Program point of contact for all external Contractors, overseeing the successful execution of their respective Statements of Work.
• Serve as the central coordination point between all Contractors to ensure a seamless experience for Program Participants and Industry Partners throughout the Program Lifecycle.
• Manage the Program Participants recruitment timeline, comprehensive training curriculum, and all ongoing communications with partners.
• Serve as the crucial bridge to the internal central team, providing status updates, managing escalations, and ensuring smooth handling of all Industry Partner relationships.
• Liaise with the Operations team to secure and manage AI program plan vouchers for all 500 Participants.
• Own the onboarding of approximately 170 Industry Partners to the Program, managing all partner communication, including monthly update newsletters and "what to expect" guides for mentors.
• Own all Participant communications through RSVP to ensure participants receive clear, timely information about the boot camp, timelines, AI program plan voucher, and challenge details.
• Manage the operational planning and flawless execution of the program's key tentpole events: Launch, Bootcamp, and Grand Finale.
• Coordinate with all Contractors to ensure their specific responsibilities are fully integrated and flawlessly executed for all key tentpole moments.
• Work with the program lead to provide assets and report to internal stakeholders.
• Support the creation of the post-program "AI Report" by collating program outputs and success stories from Participants and Partners.

Requirements

• BA/BS degree or equivalent experience
• 6+ years of relevant experience in project management, program operations, or a similar logistics-focused role.
• Proven ability to manage complex projects, timelines, and budgets, demonstrating a strong ability to drive multiple moving pieces to completion.
• A highly efficient individual with exceptional organisational skills and strong problem-solving capabilities.
• An avid communicator with a proven ability to manage and influence diverse internal and external stakeholders, including contractors and industry partners.
• Experience in planning and managing the flawless execution of live events and large-scale programs.
• Demonstrated ability to work autonomously, take initiative, and troubleshoot problems effectively.
• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.