Hybrid Project Manager

Posted last month

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About the role

  • Serve as the primary point of contact for enterprise customers during the onboarding phase to ensure alignment, transparency, and timely communication throughout project delivery.
  • Develop and manage project plans (based on Statements of work (SOWs)), track milestones and risks, and coordinate cross-functional resources to drive successful execution.
  • Ensure customer goals are embedded in planning and execution to deliver long-term value and impact.
  • Collaborate with Customer Success Managers and Account Executives on strategic account planning, project alignment, and opportunity identification.
  • Partner with platform experts or build hands-on knowledge of CDP and XP products to apply the right technical depth to each engagement.
  • Mitigate project risk by proactively identifying blockers, propose solutions, and confidently lead customers through key milestones to maintain momentum.
  • Facilitate candid conversations (internal and external) when expectations need to be realigned, ensuring projects stay on track.
  • Maintain organized documentation and project visibility through internal systems, while sharing customer feedback to inform product and process improvements.

Requirements

  • 5-7 years of experience in project management, client services, or professional services in a SaaS or technology-driven environment.
  • Ability to manage and communicate across multiple priorities with clarity and structure.
  • Comfortable working with enterprise customers and cross-functional teams.
  • Strong organizational and collaboration skills, with a proactive mindset.
  • Familiarity working with project management tools like Monday.com, Kantata, or similar, and a working knowledge of various project management frameworks.
  • Bonus: Experience with marketing technology and digital campaign tools.

Benefits

  • Full-time, Hybrid, Mexico City
  • Be part of a fast-growing SaaS company at the forefront of marketing technology innovation.
  • Join a people-first culture built on trust, transparency, and support.
  • Help shape a platform that values privacy, personalization, and long-term impact.
  • Work with teams that are collaborative, curious, and always learning.
  • Grow your career in a dynamic, high-growth environment where initiative is celebrated.

Job title

Project Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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