Software Program Manager coordinating software releases and stakeholder communications in Intelligent Network Operations at BlueCat. Leading the Product Lifecycle Management process and minimizing release risks.
Responsibilities
Manage and facilitate the operation of the Product Lifecycle Management (PLM) process throughout the release cycle
Participate and coordinate release plans with Product Management & Engineering teams
Track progress and status of the release, including progress on backlog refinement, development, quality assurance, and documentation
Work closely with the Program Management team to align schedules and dependencies across the product portfolio
Communicate release status to primary stakeholders, including risk management and impact assessment of changes to scope or effort
Ensure that deployment/distribution plans are followed
Coordinate with Product Management, Customer Care, and Marketing, on internal and external communication
Provide final sign off that the release has met all criteria
Lead release retrospectives to improve the release process, program productivity and product quality
Cross-team coordination and management of activities is a key aspect of the role, where Product Management, Build Engineering, Quality, Development, Customer Care, Marketing, and Sales Operations, are all key stakeholders
Active involvement in coordinating and ensuring assignment and ownership of critical product elements such as internationalization, internal training, escrow provisions, and quality/compliance standard assessments
Contribute to the ongoing development of the PLM process
Requirements
1-3 years' experience managing software related projects & releases
Strong knowledge of Jira, Excel, PowerPoint
Familiarity with Agile software development is an asset
Agile certifications is an asset
University Degree in Computer Science or Engineering or a background in development is an asset
PMP Certification is an asset
Understanding of SaaS and Microservices is an asset
Experience or knowledge in computer networking, DNS, or IPAM is an asset
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