BG
Babcock International GroupSenior Production Engineer
Senior Production Engineer guiding integrated engineering teams at Babcock. Focus on development and delivery of critical defence communication capabilities across Australia.
About the role
- Act as the primary technical point of contact for merchants, PSPs, and partners
- Handle escalations from account managers or customer support and communicate timely and professionally
- Translate complex technical issues into clear, actionable updates for customers
- Analyse payment flows, transaction logs, and API calls to quickly identify anomalies
- Troubleshoot issues like failed authorizations, settlement delays, or integration errors and provide solutions or workarounds
- Participate in incident response, update customers throughout, and collaborate with engineering/product teams to resolve issues
- Provide detailed post-incident reports (RCA) to customers
- Liaise with Product, Development, Program, and Account Management teams; represent the "voice of the customer"
- Support rollout of new features by helping customers integrate and adopt them smoothly
- Occasional travel to India
Requirements
- 2–3 years in Application Support, preferably within production environments
- Prior hands-on experience in the payment’s domain is mandatory
- Proficient in analysing and troubleshooting application logs using various tools
- Proven experience delivering customer service and technical support to large enterprise clients, preferably in the airline industry
- Strong working knowledge of Jira (or similar ticketing/incident management systems)
- Familiar with ITIL best practices in Incident, Problem, and Change Management
- Strong communication, problem-solving, and collaboration skills
- Experience in the Travel, Payments, or Fintech industries advantageous
- Exposure to startup or scale-up environments advantageous
- Qualification in ITIL or Continuous Improvement desirable
- Application asks if Dallas or Texas based and right to work in Dallas (applicant must indicate work authorization)
Benefits
- Competitive salary in a fast-growing start-up
- Rewards & Recognition system
- Opportunity for personal and professional growth in a dynamic industry
- Work from anywhere in the world; we're a fully distributed company, and we provide the tools, culture, and support to make your work setup work for you
- Joining a scaling company that is growing and an opportunity to have great impact
- Occasional travel to India
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
CO
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