Application Production Support Engineer ensuring stability and performance of production applications, acting as a bridge between ITOps, infrastructure, and users.
Responsibilities
Provide technical and functional support for production applications
Ensure incidents are resolved within agreed service levels
Monitor the technical and functional components of applications
Orchestrate and manage application releases
Maintain and enhance the application's knowledge base
Analyze performance metrics to identify areas for improvement
Manage functional change requests
Requirements
2 to 3 years of experience in application support or an IT production environment
Mandatory technical knowledge: IT operations and scheduling tools: CA Automation Scheduler, Axway Transfer CFT, ServiceNow
Good understanding of infrastructure and middleware components: Linux OS, Shell scripting, Ansible, MQ Series, NGINX, API management, Dynatrace
Troubleshooting skills in Java/Spring Boot environments
Experience in user support and production troubleshooting
Understanding of the business processes supported by the application
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