Hybrid Product Specialist

Posted 2 months ago

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About the role

  • Product Specialist designing and implementing technical solutions for clients using Equinox Law Firm+. Supporting ongoing client needs with proactive technical assistance and enhancements.

Responsibilities

  • Design, configure, and implement technical solutions tailored to client requirements during onboarding projects
  • Perform quality assurance testing to ensure accuracy and reliability of solutions before deployment
  • Lead and participate in client workshops to gather requirements and validate proposed solutions
  • Collaborate with project team members to deliver seamless and successful implementations

Requirements

  • Bachelor’s degree in computer science, engineering or related field or equivalent work experience required
  • 2+ years’ experience with software configuration or equivalent technical role desired but not mandatory
  • Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, SharePoint, Outlook and similar productivity tools
  • Knowledge of computer programming, database structures desired but not mandatory
  • Technically minded individual with experience in technology gained through professional work, academic studies or a combination
  • Excellent written, oral communication, and interpersonal skills
  • Articulating complex technical concepts in an understandable way to clients and stakeholders
  • Spoken English: fluent, with strong oral communication skills.

Benefits

  • Proactive technical support and system configuration for live clients
  • Ad hoc configuration tasks and enhancements as needed
  • Internal initiatives and special projects involvement

Job title

Product Specialist

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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