Product Specialist providing expertise to customers in legal-grade AI technology. Collaborating with sales teams to ensure successful product adoption and customer satisfaction.
Responsibilities
Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review
Act as an expert of Luminance’s technology and products, supporting the sales team in converting these prospects
Understand the individual use cases, review requirements and needs of each prospect during the Proof of Value
Be a trusted adviser and authority on the product to the prospect during the Proof of Value
Product Specialists will work with Luminance Support and Technical operations teams to co-ordinate and resolve technical issues for customers
Design custom workflows and solutions for live cases
Requirements
Bachelor’s or Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
Excellent interpersonal and communication skills, both verbal and written
Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
Highly-detail oriented with a problem-solving attitude
Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
Organised with excellent time management skills with an ability to prioritise effectively
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