Principal Product Manager at AT&T managing product lifecycle from concept to end - of - life. Driving initiatives for business solutions in telecommunications.
About the role
- Liaise with tech, operations, strategy, our clients and others to identify new features in Kraken that need to be built, enhanced or fixed. You’ll spot problems, take ownership and see them through to resolution.
- Understand the customer’s problem and identify the characteristics of a good solution. Document your findings so developers can hit the ground running and support them during a project.
- Define and own your team’s roadmap, and help report on progress of features or projects within this.
- Own the backlog of work to support development of our technology.
- Keep track and prioritise what’s up next and what’s still to-do (we use Asana for this, so a familiarity of this tool helps).
- Help customer teams that are working on front-line support to quickly resolve issues.
Requirements
- Must have substantial product management experience in a B2B context (ideally enterprise software), and in a fast growing product company.
- To be able to work in a dynamic and sometimes chaotic environment.
- To be able to recognise what needs to be done and, just as importantly, what doesn’t need to be done right now.
- You’ll have a track record of working with competing demands and making decisions to get critical work done.
- To be a strategic thinker, always relating your decision making back to the overall goals of the team and the customer’s needs.
- Experience in a fast-paced start-up or scale-up would be a plus.
- To be willing to roll up your sleeves. For example, become expert at the Kraken CRM system and be able to rapidly triage issues that our customers face in day to day operations.
- To be curious and a great listener - fantastic ideas come from everywhere in Kraken Technologies, so you’ll need to be able to spot and harness them.
- Excellent written and verbal communication skills and an ability to interact with people with varying levels of technical knowledge
Benefits
- Kraken has an unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
- Visit our perks hub - Kraken Employee Benefits
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