Support development of a new digital mental health experience by refining conversational flows, analyzing user interactions, and collaborating with clinical, design, and engineering teams
Analyze conversation data to spot trends, identify opportunities to improve tone, user experience, and clinical efficacy, and work closely with the clinical team to implement changes
Design and refine conversational experiences: write, test, and refine prompts, build evaluation datasets, analyze model outputs, and iterate until performance meets standards
Partner with engineers and designers to scope features, run sprints, and deliver cohesive, high-quality product experiences across frontend, backend, and chatbot layers
Track user behavior and product outcomes, report insights to the team, and help shape the roadmap with data-driven recommendations
Act as an early-stage builder: pitch in wherever needed to help the team move fast and learn quickly
Report to the New Venture Product team; hybrid NYC role with expectation of being in-office two days per week at 60 Madison Avenue
Requirements
3+ years or product or project management experience
Strong analytical skills and experience with data-driven decision making
Strong experimentation skills, including hypothesis generation, A/B testing, results analysis and iterative development
Exceptional communication, organizational and collaboration skills
Strong writing and language skills
Passion for mental health and a commitment to improving access to care
Ability to thrive in a fast-paced environment
Benefits
Health, Dental, and Vision benefits start on your first day, including One Medical access
HSA and FSA plans available with Spring contributing up to $1,000 for HSAs
Employer sponsored 401(k) match of up to 2%
Yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off including vacation, sick leave, and company holidays
Parental leave at 6 months: 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom weight management program
Fertility care support through Carrot plus $4,000 reimbursement for related fertility expenses
Access to Wellhub (fitness, mindfulness, nutrition, and sleep resources)
Access to BrightHorizons sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement per year
$200 per year donation matching
Stock options as part of a competitive total rewards package
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