Senior Product Owner responsible for ServiceNow SPM & CSDM, Azure Boards, MyICS. Collaborating with stakeholders and leading product ceremonies in an international tech environment.
About the role
- Associate Agile Product Owner supporting Small Business Data & Analytics portfolio at The Hartford. Leading agile teams to deliver high-performing data solutions and enhance customer experience.
Responsibilities
- Lead product execution for 1-2 agile teams within the Data & Analytics portfolio.
- Represent the voice of the customer to the agile teams.
- Manage the product backlog, breaking down features into stories and prioritizing stories to maximize business value.
- Partner with the Scrum Master, agile teams, APMs, Tech Leads, and business stakeholders to ensure solutions deliver the business vision.
- Accountable for the health and readiness of the team backlog.
- Validate that the solution and functionality meet the product vision.
- Guide the agile teams in determining sprint goals, linking execution activities to business intent.
- Ensure the agile teams understand the items in the backlog and their business value.
- Accept completed stories that meet the “definition of done” and quality expectations.
- Engage with business and technology stakeholders to identify product opportunities and implications.
- Answer customer questions about the data and provide training, where applicable.
- Manage data request intake system and prioritize work across stakeholder groups.
- Drive communication and change management activities for the enhancements being delivered.
- Monitor and share execution progress, including risks and impediments, to proactively communicate deliverable timeline impacts.
- Coordinate User Acceptance Testing with data stakeholders.
- Analyze delivery metrics to identify key trends and opportunities for continuous improvement within the agile teams.
Requirements
- 3+ years of experience in an agile, product-related role, data, technology, or related field required; experience in the insurance industry preferred.
- Knowledge of agile methodologies and frameworks such as Scaled Agile Framework (SAFe), Scrum, Kanban, XP, etc. is required.
- Experience with data & analytics, business intelligence, data warehouse, or Data Lake delivery projects preferred.
- Experience with agile lifecycle management tools (e.g., Rally, JIRA).
- Proficiency with Excel, PowerPoint, and MS Teams preferred.
- Strong collaboration and influence skills, including the ability to manage multiple stakeholders.
- Excellent written and verbal communication skills, with the ability to understand audiences, tailor messages, and influence outcomes.
- Proficiency in impactful storytelling, communication, and relationship-building across a broad range of technical and non-technical audiences.
- Experience with analyzing data to identify insights and create hypotheses for testing.
- Self-motivated individual with demonstrated ability to handle multiple high-priority demands, manage expectations, and achieve objectives.
- Experience with ADKAR or other change management frameworks preferred.
- Experience accessing and retrieving data by creating and tuning SQL queries; understanding of data warehousing tools and databases is a plus.
- Basic understanding of data transformation and data warehouse concepts.
- Experience in cloud-based platforms is a plus.
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
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