About the role

Product Manager enhancing member experience for Progyny's digital health solutions. Collaborating cross-functionally to optimize engagement and satisfaction across products.

Responsibilities

Contribute to and help manage the member experience product roadmap, aligning with product leadership and cross-functional partners on priorities and timelines.
Partner with Product, Design, and Engineering team members to ideate, prioritize, and deliver solutions that will improve engagement, satisfaction, and utilization across web and mobile.
Define and track product and usage metrics to measure success and inform ongoing improvements to the member experience.
Define digital measurement plans and performance reporting for new feature launches, applying a data-informed, test-and-learn mindset.
Conduct internal and external research to identify new opportunities for improving the member experience and support recommendations with data and insights.
Participate in continuous discovery and user feedback to uncover unmet needs and refine the holistic member experience including both digital self-service and high-touch human interactions.
Collaborate closely with stakeholders across Product, Marketing, and Operations to ensure strong alignment and consistent communication.

3-5 years of experience working as a product manager in healthcare for consumer or B2B2C digital experiences (web and mobile)
Ability to balance stakeholder needs with business goals and prioritize effectively across competing demands
Experience using both quantitative and qualitative insights to inform product decisions
Familiarity with contact centers and contact center performance metrics
Experience managing backlogs and breaking down strategic goals into actionable, high-impact deliverables.
Exceptional team player who embraces ambiguity and takes initiative to anticipate and solve problems
Comfortable working in a fast-paced, agile environment with attention to detail and ability to manage multiple priorities.
Experience with product, design and project management tools such as Jira, Miro, Figma, Lucid, and Product Board
Experience with analytics tools such as Google Analytics, Tableau, PowerBI, MixPanel, etc.
Bachelor degree in a related field (e.g. Engineering, Computer Science, Business, or Analytics)
Curious, adaptable, and user-obsessed, with a genuine passion for improving experiences that empower members on their health journey.

Paid family and parental leave
Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
Family and pet care fund
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs to help you grow professionally and a mentorship program
Company social events to include annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office