Product Owner specializing in WhatsApp and AI for educational clients at CI&T. Responsible for revenue generation and customer engagement through conversational solutions.
About the role
- Product Manager for EveryMatrix leading AI and automation initiatives in iGaming industry. Driving intelligent solutions to enhance operational efficiency and customer experience in gaming technology.
Responsibilities
- Lead and mentor a dedicated team focused on AI and automation, driving delivery of intelligent microservices and decisioning systems
- Define and own the product strategy and roadmap for AI and automation, aligned with business goals, regulatory requirements, and player protection standards
- Tackle real-world iGaming challenges such as: - Withdrawal delays and payment failures - Unclear promotions and bonus terms - Incorrect bet settlements, voided bets and dispute resolution - KYC and identity verification friction - Responsible gambling tooling and self-exclusion flows
- Collaborate cross-functionally with Compliance, Payments, Customer service, CRM as well as Engineering to scope initiatives and ensure delivery
- Translate regulatory and operational needs into intelligent, automated workflows and AI-powered decisioning tools
- Own prioritisation and backlog management across all automation and AI workstreams
- Present strategy and progress to senior leadership, with clear KPIs and business impact
- Analyse performance metrics such as automation success rates, resolution speed, and player satisfaction, and drive continuous optimisation
- Stay ahead of AI trends and regulatory developments in iGaming to identify opportunities and ensure compliance
Requirements
- Five or more years of experience in product management, ideally within iGaming or a similarly regulated, high-scale environment
- Experience working with or leading automation and AI initiatives, either hands-on or strategically
- Deep understanding of iGaming operations, especially payments, KYC, promotions, and dispute resolution
- Strong leadership and stakeholder management skills, with a track record of cross-functional delivery
- Ability to translate regulatory and operational complexity into scalable product solutions
- Data-driven mindset with strong analytical skills and a passion for measurable impact
- Highly organised, proactive, and accountable, with a proven ability to drive complex initiatives to completion
Benefits
- 2 additional days of paid leave added each year until your fifth year with us.
- Stay Healthy: 10 sick leave days per year, no doctor's note required
- Hybrid work schedule: 60% work from the office and 40% work from home per quarter (during your first 3 months, you'll be in the office full-time).
- Monthly meal allowance.
- Gym allowance
- Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
- Support for New Parents: - 52 weeks of paid maternity leave, with 21 weeks being fully paid - 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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