Mortgage Sales Supervisor at U.S. Bank coordinating loan origination operations and team supervision. Developing customer relationships and overseeing mortgage loan transaction processes.
About the role
- Product Manager designing and optimizing user stories for retail banking digital solutions at ING. Collaborating with stakeholders, enhancing customer journeys, and managing product governance throughout development cycles.
Responsibilities
- You design requirements and user stories for our products and processes, ensuring clarity and efficiency through close coordination with interfaces and stakeholders.
- You design and optimize the onboarding journey and application processes for our retail banking customers.
- You assume governance responsibility for your assets (asset ownership).
- With your analytical perspective you identify optimization opportunities in existing processes and measurably improve cost-effectiveness, quality, and the customer experience.
- You use customer feedback and usage data strategically to optimize web and app features.
- You accompany the entire development cycle of new features, processes, and systems from concept to launch.
Requirements
- Degree in economics, business informatics, or a technical/banking qualification, or equivalent professional experience in the product area of a bank or FinTech.
- Practical experience in conceptual work and project work, ideally in an agile environment.
- Strong digital and IT literacy.
- Team player with a systematic and independent working style.
- Strong analytical skills, holistic thinking, quick comprehension, and excellent communication skills.
- Enthusiasm for innovation and a focus on sustainable solutions.
- Fluent German and English, both written and spoken.
Benefits
- Company pension plan.
- Capital-forming benefits (employee savings contributions).
- Free Deutschlandticket & bike leasing.
- Company canteen.
- Flexible working time models.
- Sabbatical.
- Subsidies for care and childcare costs.
- Dedicated budgets for personal development and health, plus a personal equipment budget for your mobile workspace.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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