Product Manager designing and optimizing user stories for retail banking digital solutions at ING. Collaborating with stakeholders, enhancing customer journeys, and managing product governance throughout development cycles.
Responsibilities
You design requirements and user stories for our products and processes, ensuring clarity and efficiency through close coordination with interfaces and stakeholders.
You design and optimize the onboarding journey and application processes for our retail banking customers.
You assume governance responsibility for your assets (asset ownership).
With your analytical perspective you identify optimization opportunities in existing processes and measurably improve cost-effectiveness, quality, and the customer experience.
You use customer feedback and usage data strategically to optimize web and app features.
You accompany the entire development cycle of new features, processes, and systems from concept to launch.
Requirements
Degree in economics, business informatics, or a technical/banking qualification, or equivalent professional experience in the product area of a bank or FinTech.
Practical experience in conceptual work and project work, ideally in an agile environment.
Strong digital and IT literacy.
Team player with a systematic and independent working style.
Strong analytical skills, holistic thinking, quick comprehension, and excellent communication skills.
Enthusiasm for innovation and a focus on sustainable solutions.
Fluent German and English, both written and spoken.
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