Hybrid Product Manager, AI Quality

at Coinbase

• Job title: Product Manager, AI Quality
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Singapore

About the role

• Product Manager at Coinbase driving AI product quality and reliability for a high-scale B2C platform. Leading cross-functional initiatives and building intelligent systems in a global financial ecosystem.

Responsibilities

• Own the strategic vision and execution across three pillars of Consumer Product Quality
• Lead the development and rollout of intelligent, AI-driven systems that identify and prevent critical product defects before they impact the customer experience
• Define and track North Star quality metrics that directly correlate to user trust and business goals
• Architect solutions that ensure the reliability and trustworthiness of AI models and features embedded across the Coinbase ecosystem
• Develop deep customer insights to identify and instrument the highest-friction points and quality gaps in core user journeys
• Drive initiatives to proactively improve the success and stability of these core journeys using data science and AI signals, ensuring world-class reliability and simplicity for all users
• Architect systems and processes to prevent and resolve systemic localization quality issues at scale, including translation accuracy, regional compliance, and ensuring cultural nuance is maintained in the product experience
• Serve as the primary voice of Consumer Product Quality, partnering deeply with Engineering, Data Science, Design, and Product leadership to embed quality standards and best practices throughout the entire product development lifecycle

Requirements

• 6+ years of Product Management experience, with substantial experience driving product quality, reliability, or platform stability for a high-scale B2C product
• A proven track record of leveraging AI/ML, data science, or sophisticated technical methods to solve systemic product quality, relevance, or reliability challenges
• Expertise in defining, measuring, and reporting on product quality metrics
• Exceptional analytical skills, comfortable independently analyzing complex datasets, identifying root causes, and quantifying customer and business impact
• Exceptional communication and stakeholder management skills, capable of conveying complex technical concepts clearly to both technical and non-technical audiences, including senior executives
• Demonstrated ability to influence and drive complex cross-functional initiatives without direct authority, maintaining alignment across diverse, geographically distributed teams

Benefits

• In-person participation is required throughout the year
• Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment