Hybrid Product Manager – Activities and Transaction Monitoring

at Zopa Bank

• Job title: Product Manager – Activities and Transaction Monitoring
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Product Manager at Zopa focused on fraud detection and prevention for financial services. Collaborating cross-functionally to enhance products and prevent fraud.

Responsibilities

• Own the solution end-to-end — partner with fraud and fincrime experts to design effective detection, build robust systems with engineering, and define downstream operational processes.
• Drive innovation with delivery focus — problem solve with engineers to design solutions that mitigate fraud threats efficiently, reduce customer friction, and deliver fast learning through iterative releases.
• Shape the roadmap — translate strategy into a clear, prioritized roadmap that balances fraud loss, operational cost, and customer experience.
• Lead cross-functional alignment — build trusted relationships with Fraud Strategy, Operations, Payments, Fraud Experience, Risk, and more to deliver outcomes at scale.
• Support all Zopa products — ensure our monitoring and screening solutions protect customers across Current Account, Credit Card, Savings, and Loans.
• Act with an owner’s mindset — make trade-off decisions across risk, customer impact, and commercial outcomes to move the right metrics forward.

Requirements

• Proven product management experience (ideally in fintech), particularly with backend services and complex technical systems.
• Strong attention to detail with the ability to navigate complex, regulated domains.
• A track record of successful cross-functional collaboration, extracting insights from diverse perspectives.
• Data-driven decision making: ability to synthesize multiple data sources, customer feedback, and business insights.
• Bias toward action: you prefer test-and-learn approaches over waiting for perfection.
• Experience breaking down large initiatives into deliverable increments that deliver value progressively.
• Ability to influence without authority, building buy-in and adoption across the organisation.

Benefits

• Flexible ways of working
• Face-to-face collaboration
• Work-life balance
• Option to work from abroad for up to 120 days a year
• Diverse and inclusive workplace