Product Manager at Zopa focused on fraud detection and prevention for financial services. Collaborating cross-functionally to enhance products and prevent fraud.
Responsibilities
Own the solution end-to-end — partner with fraud and fincrime experts to design effective detection, build robust systems with engineering, and define downstream operational processes.
Drive innovation with delivery focus — problem solve with engineers to design solutions that mitigate fraud threats efficiently, reduce customer friction, and deliver fast learning through iterative releases.
Shape the roadmap — translate strategy into a clear, prioritized roadmap that balances fraud loss, operational cost, and customer experience.
Lead cross-functional alignment — build trusted relationships with Fraud Strategy, Operations, Payments, Fraud Experience, Risk, and more to deliver outcomes at scale.
Support all Zopa products — ensure our monitoring and screening solutions protect customers across Current Account, Credit Card, Savings, and Loans.
Act with an owner’s mindset — make trade-off decisions across risk, customer impact, and commercial outcomes to move the right metrics forward.
Requirements
Proven product management experience (ideally in fintech), particularly with backend services and complex technical systems.
Strong attention to detail with the ability to navigate complex, regulated domains.
A track record of successful cross-functional collaboration, extracting insights from diverse perspectives.
Data-driven decision making: ability to synthesize multiple data sources, customer feedback, and business insights.
Bias toward action: you prefer test-and-learn approaches over waiting for perfection.
Experience breaking down large initiatives into deliverable increments that deliver value progressively.
Ability to influence without authority, building buy-in and adoption across the organisation.
Benefits
Flexible ways of working
Face-to-face collaboration
Work-life balance
Option to work from abroad for up to 120 days a year
Diverse and inclusive workplace
Job title
Product Manager – Activities and Transaction Monitoring
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