About the role

  • Transforming Processes Manager operationalising AI to enhance customer journeys and colleague experiences at Lloyds Banking Group. Focused on innovative strategies in a collaborative team environment.

Responsibilities

  • operationalise AI across customer journeys and colleague experiences
  • ensure business is optimised for AI-driven customer experiences
  • develop and embed an Operationalisation Framework for AI
  • establish business practices for AI performance and governance
  • optimize customer data flows for actionable insights

Requirements

  • track record of operationalising new working practices across channels
  • experience of optimising business processes for AI
  • ability to set strategic direction and gain stakeholder buy-in
  • collaboration with data teams for actionable insights
  • pragmatic and delivery-focused approach

Benefits

  • flexible working options
  • extensive benefits package
  • inclusive workplace culture
  • opportunities for professional development

Job title

Processes Manager

Job type

Experience level

Mid levelSenior

Salary

£59,850 - £73,150 per year

Degree requirement

Bachelor's Degree

Location requirements

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