401(k) Manager overseeing all aspects of retirement plan administration for a people - first company. Ensuring compliance, managing contributions, and providing exceptional client service.
About the role
- Transforming Processes Manager operationalising AI to enhance customer journeys and colleague experiences at Lloyds Banking Group. Focused on innovative strategies in a collaborative team environment.
Responsibilities
- operationalise AI across customer journeys and colleague experiences
- ensure business is optimised for AI-driven customer experiences
- develop and embed an Operationalisation Framework for AI
- establish business practices for AI performance and governance
- optimize customer data flows for actionable insights
Requirements
- track record of operationalising new working practices across channels
- experience of optimising business processes for AI
- ability to set strategic direction and gain stakeholder buy-in
- collaboration with data teams for actionable insights
- pragmatic and delivery-focused approach
Benefits
- flexible working options
- extensive benefits package
- inclusive workplace culture
- opportunities for professional development
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Experience level
Salary
Degree requirement
Location requirements
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