Hybrid Process Analyst

Posted last week

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About the role

  • Analyse key business and processes performance metrics to identify trends, inefficiencies, and improvement opportunities.
  • Map and document current (“AS IS”) business processes to provide a clear understanding of existing workflows.
  • Identify gaps, bottlenecks, and potential enhancements to support process transformation and optimization initiatives.
  • Develop and present process improvement recommendations aligned with business objectives and best practices.
  • Prepare and deliver detailed reports, insights, and progress updates to the Head of the Business Process Management Office (BPMO), Process Owners, and relevant managers.

Requirements

  • Previous experience in Business Process Analysis, Project Management, Quality Assurance, Business Operations, or related roles.
  • Strong enthusiasm and curiosity about AI technologies, predictive analytics, and data-driven innovation.
  • Analytical & Critical Thinking to dissect complex business processes, identify root causes of problems, interpret data, and logically evaluate various solutions.
  • Problem-Solving ability, to identify process issues, bottlenecks and inefficiencies, and creatively developing practical, data-driven solutions.
  • Excellent analytical, organizational, and documentation skills.
  • Proficient in Microsoft Office Suite, particularly advanced Excel.
  • Experience with process management (JIRA preferred) and workflow automation tools.
  • Ability to create clear, detailed documentation, Standard Operating Procedures (SOPs), and user guides.
  • Proven ability to multitask, prioritise tasks, and perform effectively in a dynamic environment.
  • Exceptional communication and presentation abilities, comfortable interacting with stakeholders, including senior management.
  • English proficiency is required.
  • Previous experience in financial services or fintech industries will be considered an advantage.

Benefits

  • Hybrid Work Model (up to 2 days working from home).
  • 22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
  • Comprehensive Health & Life Insurance (from day one!)
  • Friday afternoons off in Summer (July & August)
  • Birthday Leave
  • Gym Membership (Larnaca)
  • Referral Bonus
  • Paid Time Off for Training & Education

Job title

Process Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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