Process Analyst at HFM analyzing business performance metrics and supporting process optimization initiatives. Joining a financial services company committed to innovation and excellence in trading.
Responsibilities
Analyse key business and processes performance metrics to identify trends, inefficiencies, and improvement opportunities.
Map and document current (“AS IS”) business processes to provide a clear understanding of existing workflows.
Identify gaps, bottlenecks, and potential enhancements to support process transformation and optimization initiatives.
Develop and present process improvement recommendations aligned with business objectives and best practices.
Prepare and deliver detailed reports, insights, and progress updates to the Head of the Business Process Management Office (BPMO), Process Owners, and relevant managers.
Requirements
Previous experience in Business Process Analysis, Project Management, Quality Assurance, Business Operations, or related roles.
Strong enthusiasm and curiosity about AI technologies, predictive analytics, and data-driven innovation.
Analytical & Critical Thinking to dissect complex business processes, identify root causes of problems, interpret data, and logically evaluate various solutions.
Problem-Solving ability, to identify process issues, bottlenecks and inefficiencies, and creatively developing practical, data-driven solutions.
Excellent analytical, organizational, and documentation skills.
Proficient in Microsoft Office Suite, particularly advanced Excel.
Experience with process management (JIRA preferred) and workflow automation tools.
Ability to create clear, detailed documentation, Standard Operating Procedures (SOPs), and user guides.
Proven ability to multitask, prioritise tasks, and perform effectively in a dynamic environment.
Exceptional communication and presentation abilities, comfortable interacting with stakeholders, including senior management.
English proficiency is required.
Previous experience in financial services or fintech industries will be considered an advantage.
Benefits
Hybrid Work Model (up to 2 days working from home).
22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
Comprehensive Health & Life Insurance (from day one!)
Portfolio Strategy Analyst developing product portfolios to ensure business success across International Markets Group for Ford Australia. Involved in product lifecycle and regulatory planning.
Compensation Design Analyst at Yum! Brands supporting global compensation strategy. Partnering with the Senior Manager of Compensation Design for analytical and project - based support across compensation frameworks.
National Forecast Analyst supporting and maintaining Beer & RTD sales forecast across Canada. Collaborating with Sales, Marketing, and Supply Chain teams for strategic growth and efficiency.
Quality Analyst responsible for managing end - to - end accounts receivable and payable processes at Egon Zehnder. Collaborating with teams and ensuring financial accuracy and compliance.
Quality Improvement Analyst evaluating and analyzing agency data at Philadelphia Corporation for Aging. Providing recommendations to ensure compliance and improve agency outcomes, driving operational efficiency.
Commercial Analyst responsible for accelerating profitable growth in the Omnichannel Sales business. Collaborating with multiple systems and leaders to identify and analyze growth opportunities.
Epic Applications Analyst II responsible for hospital billing claims analysis and remittances. Supporting IT revenue cycle functions with Epic applications enhancements and user support.
Analytics Manager overseeing the design, execution, and delivery of analytical solutions. Managing a team and driving data - driven decision - making across business functions.
IT Analyst providing first - line technical support and managing hardware assets for CleanSlate users. Overseeing daily operational health and maintaining system updates to meet user and security requirements.
Senior Database Analyst ensuring performance and security of databases at Inmetrics. Collaborating in a dynamic environment focused on results and decision - making.