QA RCM auditing work of RCM analysts and ensuring service delivery standards. Review call quality issues and participate in process documentation in healthcare quality.
About the role
- Process Analyst at HFM analyzing business performance metrics and supporting process optimization initiatives. Joining a financial services company committed to innovation and excellence in trading.
Responsibilities
- Analyse key business and processes performance metrics to identify trends, inefficiencies, and improvement opportunities.
- Map and document current (“AS IS”) business processes to provide a clear understanding of existing workflows.
- Identify gaps, bottlenecks, and potential enhancements to support process transformation and optimization initiatives.
- Develop and present process improvement recommendations aligned with business objectives and best practices.
- Prepare and deliver detailed reports, insights, and progress updates to the Head of the Business Process Management Office (BPMO), Process Owners, and relevant managers.
Requirements
- Previous experience in Business Process Analysis, Project Management, Quality Assurance, Business Operations, or related roles.
- Strong enthusiasm and curiosity about AI technologies, predictive analytics, and data-driven innovation.
- Analytical & Critical Thinking to dissect complex business processes, identify root causes of problems, interpret data, and logically evaluate various solutions.
- Problem-Solving ability, to identify process issues, bottlenecks and inefficiencies, and creatively developing practical, data-driven solutions.
- Excellent analytical, organizational, and documentation skills.
- Proficient in Microsoft Office Suite, particularly advanced Excel.
- Experience with process management (JIRA preferred) and workflow automation tools.
- Ability to create clear, detailed documentation, Standard Operating Procedures (SOPs), and user guides.
- Proven ability to multitask, prioritise tasks, and perform effectively in a dynamic environment.
- Exceptional communication and presentation abilities, comfortable interacting with stakeholders, including senior management.
- English proficiency is required.
- Previous experience in financial services or fintech industries will be considered an advantage.
Benefits
- Hybrid Work Model (up to 2 days working from home).
- 22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
- Comprehensive Health & Life Insurance (from day one!)
- Friday afternoons off in Summer (July & August)
- Birthday Leave
- Gym Membership (Larnaca)
- Referral Bonus
- Paid Time Off for Training & Education
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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