Senior Analyst managing customer contract processes at Syneos Health. Focused on satisfaction and timely execution in a dynamic healthcare environment.
About the role
- Senior Telecom Expense Analyst responsible for managing WAN connectivity and telecommunications services. Driving cost optimization and aligning carrier strategy with business requirements.
Responsibilities
- Own end‑to‑end management of the organization’s telecommunications and network services portfolio
- Serve as the primary point of accountability for telecom carriers, ISPs, and managed service providers
- Oversee the lifecycle of telecom services, including ordering, provisioning, upgrades, disconnects, and inventory management
- Ensure accurate documentation and system records (e.g., CMDB/ServiceNow) and maintain visibility into installations
- Makes recommendations to provide cost savings where/when possible
- Provide governance over service delivery by establishing and managing SLAs
- Validate contract terms related to termination rights, service credits, and risk mitigation
- Develop and execute wide‑area network (WAN) sourcing strategies leveraging technologies such as DIA, broadband, 4/5G, and satellite solutions
- Participate in forecasting telecom spend and support annual budgeting
Requirements
- Bachelor's degree in business administration / supply chain management / finance or related
- Three (3) years to Five (5) years or more in Telecom/WAN procurement, carrier management, or network operations
- 3 years or more in Sourcing DIA, broadband, 4/5G, Starlink services
- Knowledge of SDWAN architectures (i.e. Meraki)
- 3 years or more in financial analysis and budgeting Telecom expense management (TEM) systems experience
- 3 years or more in ITSM/CMDB platforms (ServiceNow or similar)
- Proficiency with Excel and reporting tools
- SDWAN architectures (i.e. Meraki)
Benefits
- comprehensive health and welfare benefits
- medical, prescription, dental, vision, life insurance and disability insurance options
- paid time off for vacation, illness, bereavement, family and parental leave
- tax-advantaged 401(k) retirement savings plan
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