Hybrid Certification Analyst

at Fiserv

• Job title: Certification Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $60,000 - $88,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Coral Springs, United States

About the role

• Technical Point of Contact managing vendor certifications and integration at Fiserv. Collaborating with stakeholders and ensuring compliance with industry standards.

Responsibilities

• Provide clients and stakeholders with a dedicated technical contact for their certification and integration onto the client certification platform.
• Manage the overall certification and integration process, including discovery, specification review, technical set-up, issue resolution, product integration, network configuration, and reporting.
• Manage client and internal team expectations to ensure all project target dates are met.
• Ensure all specifications and compliance mandates are strictly followed throughout the certification process.
• Review and consult on transaction scripts, formats, and responses based on transaction and payment scripting.
• Coordinate, schedule, and plan resource activities to ensure timely and effective project delivery.
• Partner with network, production, and other resources to manage client or vendor tests, connectivity, and successful "go-live" events.

Requirements

• Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military.
• Knowledge of transaction processing formats and industry association rules, highly preferred.
• Functional expertise in assigned areas of support (PC, Terminal, Vendor, or Internal Products) as well as telecommunications and operating systems.
• Technical proficiency in data file analysis; knowledge of programming, shell scripts, and JCL may be required.
• Excellent Verbal Communication Skills to lead calls with Clients, Internal resources, and the Management team.
• Proficiency in MS Office Products, specifically Outlook, Word, Excel, PowerPoint, and MS-Project.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave