QA RCM auditing work of RCM analysts and ensuring service delivery standards. Review call quality issues and participate in process documentation in healthcare quality.
Responsibilities
Review the work performed by AR Analyst team and document any quality issues.
Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.
Always be at the forefront of ethical behavior and never be a bystander.
Maintain proper observation and adherence to company policies and procedures.
Requirements
Should be Graduate
Should have worked as a Quality Controller for AR Analysis for at least one year with medical billing service providers or should have minimum 5 years’ experience as AR Analyst
Must have very good knowledge of medical billing and be confident in process knowledge.
Experience in the end-to-end Healthcare process for the audit
Adapting to new situation challenges whenever required.
Adhere to all company policies and procedures.
Minimum 1 year of experience as Quality Analyst or having 6+ years of experience as AR Analyst
Benefits
Weekends Off
High Speed internet connection at home, must be broadband with minimum of 100 MBPS Speed or above
Must have power backup to mitigate power outage
Participate in developing process documentation.
Provide feedback and work with the training team to provide remedial training.
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