Customer Success Specialist providing high - quality support to B2C/B2B customers in innovative web data gathering solutions. Engage with clients, maintain satisfaction, and collaborate with tech teams.
About the role
- Drive successful adoption and utilization of Cloudflare’s products/solutions by customers and partners, providing hands-on support, training, and guidance.
- Define and drive China-focused technical enablement strategy aligned with regional business objectives and global product roadmaps.
- Serve as highest-level escalation point for complex technical challenges related to network integration, compliance, and performance optimization in China.
- Lead design of customized deployment frameworks for enterprise clients addressing China’s network ecosystem (hybrid cloud, cross-border connectivity, ICP compliance).
- Advise C-level stakeholders on long-term technical adoption roadmaps balancing innovation with regulatory constraints.
- Establish deep technical partnerships with China-based cloud providers, ISPs, and regulatory bodies and deliver executive workshops and certification programs.
- Represent Cloudflare as subject-matter expert on China’s networking landscape at industry events, whitepapers, and customer briefings and influence product strategy.
Requirements
- 12+ years in technical leadership roles (e.g., Principal Solutions Architect, Senior TAM, or Consulting Engineer) with a focus on China’s network/cloud infrastructure.
- Proven track record of enabling large-scale deployments (e.g., Fortune 500 enterprises, hyperscalers, or regulated industries in China).
- Expertise in advanced networking (SASE, ZTNA, edge computing, traffic acceleration across GFW).
- Knowledge of China’s regulatory environment (CSL, PIPL, cross-border data transfer laws).
- Familiarity with local cloud ecosystems and Chinese cloud providers (Alibaba, Tencent, JD Cloud).
- Bilingual executive presence (Mandarin & English) – highly proficient at negotiating with both technical teams and C-suite.
- Mentorship ability – leads junior enablement teams and fosters a culture of technical excellence.
- Diplomatic problem-solving – navigates technical-political challenges (e.g., vendor lock-in, data localization).
- Preferred: Former roles at Global CDN/SASE providers or top-tier cloud/ISP players and experience with sovereign cloud or government-facing projects in China.
Benefits
- Cloudflare offers a complete package of benefits and programs to support you and your family.
- Eligible to participate in Cloudflare’s equity plan.
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
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No Education Requirement
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