Customer Success Specialist enhancing adoption and support of LEAF technology at Smith+Nephew. Collaborating with clinical teams to optimize utilization and ensure seamless user experience.
Responsibilities
Driving adoption, optimization, and expansion of the LEAF technology platform
Delivering clinical education and ongoing support to high-value LEAF customers
Leading initial customer training and executing Go-Live events
Troubleshooting issues and providing remote or on-site assistance
Developing partnerships with clinical teams and quality departments
Identifying workflow enhancements and supporting Quarterly Business Reviews
Helping grow the business by identifying expansion opportunities
Requirements
Strong clinical foundation—ideally as a Registered Nurse
Bachelor's degree preferred
At least three years of clinical experience
Prior exposure to clinical technology platforms highly desirable
Solid understanding of hospital turning and repositioning protocols
Ability to analyze data and extract actionable insights
Confident presenting, training, and communicating with diverse clinical teams
Comfortable traveling up to 50% as needed
Self-starter mindset and passion for innovation, patient care, and improving clinical outcomes
Collaborative and team-oriented
Benefits
401k Matching Program
401k Plus Program
Discounted Stock Options
Tuition Reimbursement
Flexible Personal/Vacation Time Off
Paid Holidays
Flex Holidays
Paid Community Service Day
Medical
Dental
Vision
Health Savings Account (Employer Contribution of $500+ annually)
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