Pressure Injury Prevention Customer Success Specialist at Smith+Nephew driving LEAF technology adoption and clinical education. Collaborating with teams for onboarding and customer success across accounts.
Responsibilities
Lead adoption, optimization, and expansion of the LEAF technology platform
Deliver clinical education and ongoing support
Ensure high utilization across assigned LEAF accounts
Lead initial customer training and plan Go-Live events
Collaborate with sales specialists and clinical teams to onboard new accounts
Troubleshoot issues and provide remote or on-site assistance
Leverage reports to deliver actionable insights and support business reviews
Identify opportunities to integrate LEAF into EHRs and other technologies
Grow the business by identifying expansion opportunities within current accounts
Requirements
Strong clinical foundation—ideally as a Registered Nurse
Bachelor’s degree is preferred
At least three years of clinical experience
Prior exposure to clinical technology platforms
Solid understanding of hospital turning and repositioning protocols
Strong data analytics skills
Confident presenting, training, and communicating with diverse clinical teams
Comfortable traveling up to 50% as needed
Benefits
401k Matching Program
401k Plus Program
Discounted Stock Options
Tuition Reimbursement
Flexible Personal/Vacation Time Off
Paid Holidays
Flex Holidays
Paid Community Service Day
Medical
Dental
Vision
Health Savings Account (Employer Contribution of $500+ annually)
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