CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Sets up and maintains interim and RM premium audit files for complex premium audits in accordance with internal operating procedures.
- Compares and checks information supplied by premium auditors from the field for consistency, completeness, and mathematical accuracy.
- Reviews and processes appropriate information records and works with auditors to ensure accuracy.
- Performs advanced policy calculations.
- Coordinates with customers and underwriting, when necessary, for additional information.
- Responds to and resolves external customer inquiries.
- Provides data input into insurance systems accurately.
- Provides training expertise and feedback to Premium Audit Technicians.
- Researches Audit Status Report to clear older expired policies that need to be billed.
- Endorses added states to policy before billing final audit.
- Reports to Audit endorsement team Additional/Return premium information in accordance with internal procedures.
- Respond or initiate Large AP emails so that current term policy can be endorsed.
- Verify Automation reports for WC rating errors and clears errors.
- Maintains accuracy of reporting system (JAMS- i.e. close out audits when completed with estimated and actual premiums).
Requirements
- Solid knowledge of the insurance industry with an understanding of all lines of business
- In-depth understanding of policy language and documentation
- Good organizational skills and the ability to prioritize multiple tasks
- Strong attention to detail with the ability to work well under pressure situations
- Good interpersonal and communication skills
- In-depth knowledge of Microsoft Office Suite as well as other business-related software
- Associate's degree or equivalent experience
- Typically a minimum of three years' related work experience
Benefits
- Comprehensive and competitive benefits package
- Help employees and their family members achieve physical, financial, emotional and social wellbeing goals
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PG
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