Hybrid Platform Support Engineer

at Architus

• Job title: Platform Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €3,500 per month
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Java, RDBMS, SQL
• Location requirements: Hybrid, Vilnius, Lithuania

About the role

• Platform Support Engineer providing best-in-class technical support at a leading digital investor communications platform. Collaborating in Cloud environment with internal and external users to resolve technical issues.

Responsibilities

• Performing daily checks for functional correctness across the Proxymity offerings via monitoring and alerting.
• Assist in technical product issues, including troubleshooting, identification of root cause, issue resolution and communication.
• Provide technical product support to internal and external stakeholders.
• Create / maintain knowledge base documentation and perform knowledge-sharing with other team members.
• Manage technical escalations to the appropriate teams, ensuring timely response and resolution in accordance with SLAs.
• Monitoring performance of all company databases and diagnosing performance issues.
• Identifying application security vulnerabilities and expediting their resolution in line with set SLA's.
• Monitoring various metrics and tools that provide protection from cyber threats and ensuring a prompt response in line with pre-defined run books.
• Performance testing framework development and root cause analysis of performance issues highlighted by performance testing.

Requirements

• Broad professional experience within a technical support team, preferably in global B2B-focused SaaS.
• Strong strategic and customer focus with ability to assess the wider business impact of incidents and issues and liaise with the relevant functions within and outside the company.
• Passion for solving customer issues in a fast-paced environment.
• Strong problem-solving and analytical skills.
• High proficiency in SQL and RDBMS.
• Proficiency in Java
• Excellent written and verbal communication skills in English. Ability to effectively communicate to all levels and stakeholders—internally and externally—on complex technical issues.
• Ability to influence others and work effectively across departments in the organisation.
• Experience with modern monitoring and logging technologies.
• Experience with the AWS ecosystem – advantage.
• Bachelor's degree in a relevant technical discipline – advantage.
• Experience working in the fintech industry – advantage.

Benefits

• Salary: Starting from €3,500 gross/month (depending on experience and skills).
• Career Growth: Fast-track your career with opportunities to work with cutting-edge technologies in a global environment.
• Holidays: Extra vacation days.
• Workplace: A modern, pet-friendly office in Business Stadium, Vilnius, with parking and snacks to boost your productivity.
• Flexibility: Hybrid working options for a better work-life balance.
• Workation: Work from anywhere in the world for up to 45 days a year.