PL
PlentiSenior Platform Engineer
Senior Platform Engineer at Plenti responsible for enhancing internal development platform and driving engineering velocity.
About the role
- Performing daily checks for functional correctness across the Proxymity offerings via monitoring and alerting.
- Assist in technical product issues, including troubleshooting, identification of root cause, issue resolution and communication.
- Provide technical product support to internal and external stakeholders.
- Create / maintain knowledge base documentation and perform knowledge-sharing with other team members.
- Manage technical escalations to the appropriate teams, ensuring timely response and resolution in accordance with SLAs.
- Monitoring performance of all company databases and diagnosing performance issues.
- Identifying application security vulnerabilities and expediting their resolution in line with set SLA's.
- Monitoring various metrics and tools that provide protection from cyber threats and ensuring a prompt response in line with pre-defined run books.
- Performance testing framework development and root cause analysis of performance issues highlighted by performance testing.
Requirements
- Broad professional experience within a technical support team, preferably in global B2B-focused SaaS.
- Strong strategic and customer focus with ability to assess the wider business impact of incidents and issues and liaise with the relevant functions within and outside the company.
- Passion for solving customer issues in a fast-paced environment.
- Strong problem-solving and analytical skills.
- High proficiency in SQL and RDBMS.
- Proficiency in Java
- Excellent written and verbal communication skills in English. Ability to effectively communicate to all levels and stakeholders—internally and externally—on complex technical issues.
- Ability to influence others and work effectively across departments in the organisation.
- Experience with modern monitoring and logging technologies.
- Experience with the AWS ecosystem – advantage.
- Bachelor's degree in a relevant technical discipline – advantage.
- Experience working in the fintech industry – advantage.
Benefits
- Salary: Starting from €3,500 gross/month (depending on experience and skills).
- Career Growth: Fast-track your career with opportunities to work with cutting-edge technologies in a global environment.
- Holidays: Extra vacation days.
- Workplace: A modern, pet-friendly office in Business Stadium, Vilnius, with parking and snacks to boost your productivity.
- Flexibility: Hybrid working options for a better work-life balance.
- Workation: Work from anywhere in the world for up to 45 days a year.
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