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Hybrid Personal Lines Account Manager
Posted 3 weeks ago
About the role
- Pre-qualify and analyze prospects coverage needs, recommending appropriate coverages and preparing rating quotes for producers to present to clients.
- Recommend excess and surplus lines coverages as needed and educate clients on coverage limitations, ensuring all documentation is accurately maintained.
- Complete insurance applications, obtain client signatures, submit to eligible carriers, and follow up to ensure timely and accurate policy issuance.
- Process policy renewals and conduct remarketing as necessary to ensure optimal coverage and pricing.
- Assist clients with coverage changes and service requests, providing clear communication and prompt follow-up.
- Inform clients of policy changes, exclusions, and coverage needs, explaining terms and limitations in a clear, professional manner.
- Generate correspondence, certificates, and other documentation to meet client service and proof-of-insurance needs.
- Maintain organized and accurate electronic files in accordance with agency standards.
- Manage incoming mail and respond promptly and appropriately to client and carrier requests.
- Monitor direct-bill cancellation notices and follow up with clients to help them avoid policy lapses.
- Set priorities and manage workflow to ensure efficient, accurate, and timely completion of all tasks.
- Stay current with industry trends, new products, coverages, and technology to continuously improve performance and client service.
- Maintain a thorough understanding of insurance products, coverages, and agency processes.
- Participate in continuing education courses to meet licensing and ethics requirements.
- Effectively utilize agency management systems and computer programs to support daily operations.
Requirements
- High School Diploma/GED (Required)
- Minimum 2 years of relevant experience (Preferred)
- Excellent interpersonal and communication skills (both oral and written)
- Active AR Property & Casualty insurance license (Required)
- Proficient with use of Microsoft Office Suite and products
- A passion for being part of a team that drives our company to industry leadership
- Ability to establish and maintain effective working relationships with both peers and clients
- Authorized to work in the U.S. without sponsorship.
Benefits
- Medical, Dental, and Vision Benefits
- Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
- Company paid Short-Term Disability, Long-Term Disability and Group Term Life
- Company paid Employee Assistance Program
- Paid Parental Leave
- Paid holidays
- Personalized PTO
- 401(k) with employer match
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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