About the role

Client Performance Manager at Cox Automotive building and maintaining relationships with clients. Collaborating remotely under moderate supervision to ensure client satisfaction and product utilization.

Responsibilities

Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity.
Retain clients by engaging with each client through onsite visits and virtual screen share engagements to drive valuable insights to increase product utilization and improving client’s business processes and helps them meet their objectives.
Build and develop strong working relationships with clients and all client staff at all levels from within the dealership.
May also work with ‘at risk’ clients, using judgment to identify and develop an action plan to turn around and retain the relationship.
Follow standard practices and procedures to identify key barriers and core problems with their client’s situations preventing them from meeting business objectives.
Apply problem‐solving skills and strategic insight to accomplish client goals.
Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for.
Influence clients on how to use and leverage the capabilities of the product to meet their business objectives.
Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives to achieve results.
Closely monitor system ‘red flags’/emergencies with clients and take immediate action.
Improve existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients.

Bachelor's degree in a related discipline and 4 years' experience in a related field
Minimum of 3 years’ experience in retail automotive sales, service, or management OR combined with experience working directly with dealerships; preferably in an advisory or account management capacity
Direct experience desking deals in a retail automotive environment
Working knowledge and experience in retail automotive and broad capabilities through software utilization
Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems
Ability to effectively work with all levels at an automotive dealership or dealer group
Ability to communicate in a way that retains audience engagement
Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke thoughtful disruption
Persistent and proactive highly motivated self-starter passionate about client satisfaction
Ability to work remote, nearly autonomously under moderate supervision with ability to follow departments standard practices and procedures
Desire to work in a highly collaborative atmosphere through remote technologies
Ability and eagerness to learn complex technology and basic understanding of web-based systems
Ability to travel potentially up to 50% although the exact amount may vary depending on client demands, travel consists of in market and overnight or occasional weekends

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
seven paid holidays throughout the calendar year
up to 160 hours of paid wellness annually for their own wellness or that of family members.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
health care insurance (medical, dental, vision)
retirement planning (401(k))