DP
DCC plcNational Contracts Manager
National Contracts Manager responsible for customer account management and sales at Flogas. Leading initiatives towards renewable energy and customer service excellence.
About the role
- Manage day-to-day payment processing (incoming and outgoing), including e-wallets, bank transfers, and alternative payment methods
- Collaborate with developers, interpret API documentation, and guide payment gateway and PSP integrations
- Investigate escalations, determine root causes, and coordinate corrective actions with PSPs or technical teams
- Oversee daily and monthly reconciliations between payment gateways, acquirers, and internal systems; ensure timely settlement
- Develop payment KPIs, dashboards, and reports to monitor costs, conversion rates, and customer payment behaviors
- Partner with Customer Service to resolve payment-related issues, ensuring smooth checkout and refund processes
- Continuously refine payment workflows to reduce transaction failures and improve authorization rates
- Serve as operational lead for high-level discussions with PSPs or third parties when necessary
Requirements
- Minimum of 3 years in payment operations or a similar role within a B2C or high-volume transaction environment
- Proven collaboration alongside developers
- Ability to read and interpret API documentation
- Technical troubleshooting and integration support experience
- Strong analytical skills to analyze payment data and identify trends
- Excellent problem-solving abilities and attention to detail
- Effective escalation management and cross-functional collaboration skills
Benefits
- Hybrid working arrangement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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