GA
Groupe Central AutosConseiller Client, Réceptionnaire APV
Conseiller Client handling after - sales service for AUDI and VOLKSWAGEN. Engaging with customers to ensure satisfaction and coordinating workshop activities.
About the role
- Under general supervision, coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions.
- Participates in meetings as a representative of the department. Serves as a resource to team members for training, problem resolution, etc. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children’s Medical Center.
Requirements
- **Education and/or Experience Required:**
- High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
- 5-7 years directly related experience preferred; Healthcare experience required.
- **Education and/or Experience Preferred:**
- Associates Degree preferred.
- **License and/or Certification:**
- Required: None
- Preferred: CHAA (Certified Healthcare Access Associate).
- **Knowledge, Skills and Abilities:**
- Knowledge of:
- Intermediate knowledge of MS Word and Excel.
- ADT systems and Insurance Verification systems (EPIC preferred).
- Knowledge of Managed Care, referral/pre-certification/ authorization process.
- HIPAA.
- Skills:
- Computer, typing, data entry.
- Excellent telephone and communication skills.
- Strong organizational skills.
- Ability to:
- Handle a fast paced, high-volume environment,
- Work in a team environment alongside multiple disciplines.
- Provide guidance and assist in training to peers.
- Have crucial conversations with others/ peers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
BS
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