Berater für Privatkundenberatung in digitalen und hybriden Beratungscentern. Unterstützung bei Konten, Service und digitalen Angeboten für Privatkunden in Deutschland.
About the role
- Insurance Counselor providing education and guidance on health insurance to patients at DaVita clinics. Focusing on Medicare options and resolving patient issues with insurance.
Responsibilities
- Travel to DaVita clinics in Houston, Texas and other surrounding areas to provide education and guidance to patients about health insurance
- Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
- Assist Medicare patients with understanding their Chronic Special Needs Plan, Medicare, and Medicare Advantage options
- Manage and update tracking tools as appropriate
- Provide monthly reporting and analysis on key metrics related to patient education and advocacy
Requirements
- Candidate must reside in Houston, or the surrounding area
- Valid driver’s license within the state you are applying is required, with an acceptable driving record
- Ability to squat and walk and stand for more than 15 minutes and must be okay with the sight of blood.
- Proactively build relationships with patients
- Provide high-level of customer service to ensure patient questions or issues are addressed effectively
- Experience in Insurance Counseling, knowledge of Medicare, and Medicare Advantage options
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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