Berater für Privatkundenberatung in digitalen und hybriden Beratungscentern. Unterstützung bei Konten, Service und digitalen Angeboten für Privatkunden in Deutschland.
About the role
- Travel Counsellor assisting visitors at the Amherst Visitor Information Centre to provide customized trip planning assistance and excellent customer service.
Responsibilities
- Delivering visitor information services in-person, over the phone, and by email
- Providing customer service by helping visitors plan their travel in Nova Scotia using promotion, sales, and people skills
- Using research skills to seek out information about tourism experiences, products, and services to share with visitors
- Collecting and recording visitor statistics and feedback
- Contribute to ensuring the safety of visitors and colleagues by staying informed of fire and safety procedures and knowing how to respond appropriately in emergency situations
- Receive, lift, and store large shipments of tourism literature (up to 30 pounds)
Requirements
- Grade 11 plus three years tourism/customer service experience
- An equivalent combination of training and experience may be considered
- Preference will be given to candidates who have graduated from a Tourism/Hospitality program and/or have tourism-related experience
- Strong listening, verbal, and written communication skills in a frontline or virtual customer service environment including email, voice, and in-person
- Excellent computer skills, internet savvy, and ability to multitask and toggle between multiple computer applications
- Ability to deliver exceptional customer service, and to work cooperatively in a team environment
- Ability to analyze problems and organize work in a fast-paced environment
Benefits
- Defined Benefit Pension Plan
- Health
- Dental
- Life Insurance
- General illness
- Short and Long Term Disability
- Vacation
- Employee and Family Assistance Programs
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