Partner Support Specialist managing overall service segments at Hewlett Packard Enterprise. Developing product support plans, collaborating with teams worldwide, and achieving business goals.
Responsibilities
Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level.
Develops product support plans on medium complexity product families.
Represents services on product core teams and provides service requirements into product development stages/phases.
Sets product service metric goals, monitors product support business performance and identifies what corrective action is required.
Collaborates with regions/WW regarding service and support planning, implementation and performance.
Performs business analysis identifying improvements.
Requirements
Typically 3+ years experience in directly related business.
Typically first level university degree or equivalent work experience.
Moderate knowledge of IT and services industry.
Must be able to analyze problems and solve them creatively.
Good communication skills.
Benefits
Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
Personal & Professional Development: invest in your career with specific programs to reach your career goals.
Unconditional Inclusion: embrace individual uniqueness and varied backgrounds in the workplace.
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