Executive Director responsible for customer - centric aftermarket and service strategy at Coperion FHN. Leading a multicultural team in optimizing service processes and driving business growth.
About the role
- Partner Engagement Manager focusing on relationship management and strategic negotiations. Driving growth and building sustainable value within a diverse partner base at Western Union.
Responsibilities
- Serve as the main point of contact for all partner engagements, which will range from cold contacts to ongoing executive-level engagements
- Proactively manage the agreements for partnership lifecycle including onboarding, renewals, expansions, and terminations
- Negotiation planning and execution: research, opportunity sizing, scenario planning, key stakeholder identification, pitch preparation, pitching, negotiating, red-line management, signing, and execution follow-up.
- Advocate for partners in internal cross-functional stakeholder meetings to ensure priorities are met and issues are resolved efficiently
- Analyze performance data to identify trends, opportunities, and areas for intervention
- Lead the end-2-end partner engagement planning, prioritization, and execution of contract renewals, expansions, and terminations
- Collaborate with Sales Enablement and Marketing to develop compelling pitch materials to support negotiations and drive successful engagement outcomes
- Drive internal and partner-facing readiness to ensure successful launches of partnership additions or changes
- Partner closely with the North America sales team to implement agent-related initiatives
- Represent the C2B product in cross-functional forums including Legal, Operations, Customer Care, KYCC, Compliance, and Sales Enablement
- Analyzing current and past partner performance to prioritize partnership engagements, Conduct research on industry competitors and market benchmarks. Evaluate potential and existing billers to identify business opportunities and performance gaps. Assess marketing and promotional efforts from both internal and external stakeholders. Identify and address operational or customer experience issues in partnership with internal teams.
Requirements
- 5+ years of experience in product management, account management, or a related business role.
- 5+ years of experience leading contract negotiations
- Strong experience working in cross-functional environments with legal, operations, marketing, and technology stakeholders.
- Proven ability to manage complex relationships with executive level external partners and internal teams.
- Excellent written and verbal communication skills, with strong executive presence.
- Data-driven mindset and ability to derive insights from performance metrics.
- Self-motivated and driven to provide a top-quality service to partners and customers
- Experience in financial services, payments, or fintech is a plus.
- Business development or sales experience a plus
Benefits
- Flexible Time off
- Medical, Dental and Life Insurance
- Tuition Assistance Program
- Parental Leave
- One day volunteer time off
- $0 Money Transfer Fee Discount Code – Quarterly
- Recognition Program “Game Changers”
- Employee Discount Program
- Global Adoption Assistance
- Global Scholarship Awards Program
- 4% Western Union Contribution to 401K
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