Operations Associate handling settlements and corporate actions while supporting customer tax obligations at Sharesies in a dynamic environment.
About the role
- Telephony Strategy Director leading multi-channel contact strategies for OneMain Financial. Overseeing integration of telephony solutions and enhancing customer engagement across departments.
Responsibilities
- Lead the discovery and integration of innovative customer and team member centric Telephony products that address multi-channel customer contact strategies.
- Collaborating with cross functional teams, create important insights into the effectiveness of our current strategies, identify key opportunities for improvement and develop business cases and test plans to execute those opportunities.
- Develop and maintain a Telephony strategy road map that aligns with enterprise multi-channel customer contact strategies.
- Effectively summarize and present results and insights to management.
- Organizes and lead meetings with various departments.
- Acts as a liaison between the IT development group, Product Teams and business units for the development and implementation of new systems and enhancement of existing systems.
- Evaluate Telephony industry products against key strategic initiatives.
- Build scalable frameworks for continuous product iterations based on customer feedback, team member feedback, performance data, and strategic initiatives.
- Ensures required IT services are identified, developed and supported to the satisfaction of the business unit/division.
- Leads or coordinates cross-functional project/program teams from design to delivery of fully developed products that are ready for customer use.
- Provides timely and accurate information and status updates to functional leaders.
Requirements
- Bachelor’s degree in business administration, computer science, engineering, Operations or related field
- 10+ years of progressive experience in Transformation, Project Management, or Product delivery.
- 5+ years of call center Operations, or Support
- 5+ years’ experience with Telephony solutions such as auto dialer, Virtual Assistants, and Telephony solutions supporting remote work.
- Experience in sourcing and/or launching Telephony strategies across multiple Lines of Business
- Ability to synthesize insights across multiple lines of business into a comprehensive and holistic strategy
- Proven ability to lead cross-functional teams and manage complex projects/initiatives including both procedural, and regulatory, and systemic dimensions.
- Strong change management experience; able to drive customer and team member change resulting in high adoption and optimized customer interactions.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Manager leading fulfillment operations at PopSockets, a digital - lifestyle company. Driving operational excellence and managing 3PL partnerships for business growth.
Senior Inspector providing technical guidance and compliance oversight in oil and gas operations. Working at Alberta Energy Regulator with a focus on regulatory compliance and leadership.
Methods Agent supporting operations by optimizing production processes and resolving technical issues through cross - department collaboration in the aeronautics sector.
Lead technical support and operational initiatives for gas distribution systems at NiSource. Assist in mentoring leadership and ensuring safety compliance across multiple operation centers in Virginia.
Technology Operations Manager for Wells Fargo overseeing IT services and team operations. Responsible for process improvement and managing operational outcomes.
Senior Operations Manager overseeing operations at Duomo, a platform for personal and spiritual growth. Collaborating directly with CEO on critical business functions and strategic initiatives.
Operations Training Team Leader at Celestica implementing training processes for production. Leading a team of trainers in the assembly, inspection, and testing of company products.
Young Professional Operations at Vopak, connecting within and outside in energy transition. Contributing to efficiency and innovation in tank storage process.
Consultant for digital transformation projects assisting major organizations at Deloitte. Engaging in governance models and digitalization initiatives across public sectors and industries.