Analyst participating in operational team at Axos Clearing. Supporting clients by performing diverse tasks in a professional environment.
About the role
- Telephony Strategy Director leading multi-channel contact strategies for OneMain Financial. Overseeing integration of telephony solutions and enhancing customer engagement across departments.
Responsibilities
- Lead the discovery and integration of innovative customer and team member centric Telephony products that address multi-channel customer contact strategies.
- Collaborating with cross functional teams, create important insights into the effectiveness of our current strategies, identify key opportunities for improvement and develop business cases and test plans to execute those opportunities.
- Develop and maintain a Telephony strategy road map that aligns with enterprise multi-channel customer contact strategies.
- Effectively summarize and present results and insights to management.
- Organizes and lead meetings with various departments.
- Acts as a liaison between the IT development group, Product Teams and business units for the development and implementation of new systems and enhancement of existing systems.
- Evaluate Telephony industry products against key strategic initiatives.
- Build scalable frameworks for continuous product iterations based on customer feedback, team member feedback, performance data, and strategic initiatives.
- Ensures required IT services are identified, developed and supported to the satisfaction of the business unit/division.
- Leads or coordinates cross-functional project/program teams from design to delivery of fully developed products that are ready for customer use.
- Provides timely and accurate information and status updates to functional leaders.
Requirements
- Bachelor’s degree in business administration, computer science, engineering, Operations or related field
- 10+ years of progressive experience in Transformation, Project Management, or Product delivery.
- 5+ years of call center Operations, or Support
- 5+ years’ experience with Telephony solutions such as auto dialer, Virtual Assistants, and Telephony solutions supporting remote work.
- Experience in sourcing and/or launching Telephony strategies across multiple Lines of Business
- Ability to synthesize insights across multiple lines of business into a comprehensive and holistic strategy
- Proven ability to lead cross-functional teams and manage complex projects/initiatives including both procedural, and regulatory, and systemic dimensions.
- Strong change management experience; able to drive customer and team member change resulting in high adoption and optimized customer interactions.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Subgerente de Operaciones Logísticas liderando abastecimiento y compras en empresa industrial. Buscando innovación y gestión de operaciones en un entorno desafiante.
Editor developing content marketing programs for Goodwin’s Global Operations Team. Collaborating with authors to create impactful editorial products across various formats and channels.
Operations Manager overseeing multifamily energy efficiency program at Willdan Lighting and Electric. Responsible for inspections, engineering, QA/QC, and operational leadership.
Field Operations Productivity Specialist supporting operational efficiency across North America for Securitas Technology. Coordinating initiatives related to fleet management, asset tagging, and service project management.
Client - facing operational support role within Truist for syndicated loan servicing. Involves complex financial calculations and ongoing interactions with clients and stakeholders.
Director of Development Operations ensures operational excellence for philanthropic efforts. Managing systems and processes that support fundraising and campaign initiatives across the organization.
Director of New Business Implementations at VitalChart overseeing successful onboarding of healthcare clients. Ensuring ROI compliance and delivering implementations on time and within scope.
Operations Connectivity Architect overseeing telecom governance in data centers. Requires extensive experience in Cloud and Network Services, leading audits, and project management.
Wire Operations Supervisor supporting the Wire Operations Manager. Ensuring effective daily operations in processing domestic and international wire transfers.