Serve as the primary interface between Account Managers, Program Managers, Service Managers, and Operation Support Specialists to ensure alignment and effective communication.
Lead assigned projects through all phases, from pre-outage planning to post-outage analysis.
Provide timely status updates to leadership regarding parts availability, logistics, risks, and action items.
Oversee parts management activities, including availability, shipment coordination, and resolution of logistics issues.
Facilitate and document project meetings while tracking and ensuring completion of action items.
Identify operational inefficiencies and recommend scalable, process-driven solutions.
Lead initiatives to improve process quality, reduce cycle time, and enhance cross-functional collaboration.
Develop and maintain dashboards and metrics in collaboration with the Business Intelligence team using Power BI, SAP, and CRM.
Participate in or lead departmental and cross-functional continuous improvement projects.
Provide guidance and mentorship to Operation Support Specialists to promote a high-performance culture.
Participate in training and development programs that contribute to professional growth and organizational capability.
Deliver performance feedback and support conflict resolution within the team.
Support ISO 9001 compliance initiatives.
Maintain proficiency in data and reporting tools such as Power BI, SAP, CRM, and Excel.
Requirements
Bachelor’s degree in a technical or business-related field from an accredited university.
Minimum of 4 years of experience managing complex projects or an equivalent combination of education and experience.
PMP certification is a plus.
Benefits
Excellent benefits (medical, dental, vision, and 401(k) matching).
Growth and advancement opportunities.
Tuition reimbursement and professional development programs.
Paid vacation, sick time, and holidays.
Strong commitment to quality and customer satisfaction.
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