About the role

  • Serve as the primary interface between Account Managers, Program Managers, Service Managers, and Operation Support Specialists to ensure alignment and effective communication.
  • Lead assigned projects through all phases, from pre-outage planning to post-outage analysis.
  • Provide timely status updates to leadership regarding parts availability, logistics, risks, and action items.
  • Oversee parts management activities, including availability, shipment coordination, and resolution of logistics issues.
  • Facilitate and document project meetings while tracking and ensuring completion of action items.
  • Identify operational inefficiencies and recommend scalable, process-driven solutions.
  • Lead initiatives to improve process quality, reduce cycle time, and enhance cross-functional collaboration.
  • Develop and maintain dashboards and metrics in collaboration with the Business Intelligence team using Power BI, SAP, and CRM.
  • Participate in or lead departmental and cross-functional continuous improvement projects.
  • Provide guidance and mentorship to Operation Support Specialists to promote a high-performance culture.
  • Participate in training and development programs that contribute to professional growth and organizational capability.
  • Deliver performance feedback and support conflict resolution within the team.
  • Support ISO 9001 compliance initiatives.
  • Maintain proficiency in data and reporting tools such as Power BI, SAP, CRM, and Excel.

Requirements

  • Bachelor’s degree in a technical or business-related field from an accredited university.
  • Minimum of 4 years of experience managing complex projects or an equivalent combination of education and experience.
  • PMP certification is a plus.

Benefits

  • Excellent benefits (medical, dental, vision, and 401(k) matching).
  • Growth and advancement opportunities.
  • Tuition reimbursement and professional development programs.
  • Paid vacation, sick time, and holidays.
  • Strong commitment to quality and customer satisfaction.
  • Collaborative and innovative work culture.
  • Employee appreciation programs and events.

Job title

Operations Support Project Manager I

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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