Provide support for Automated Storage/Retrieval Systems at Festo Corporation, ensuring operational efficiency and system troubleshooting. Handle internal customer support and IT equipment management.
About the role
- Act as a key interface between the Data Center Managers and xScale Finance, Compliance, Global Ops Engineering, and the JV
- Bridge the gap between GOx and local operations to ensure alignment with the xScale operating Model, Staffing Levels, Shift Schedules, Roles
- Provide support on the xScale model and product within operations and to cross functional partners
- Work alongside design and construction to represent xScale Operations and the Customer in new deployments to ensure sites are operationally ready for customer handover
- Notify xScale asset management in the event of an incident and follow up to ensure SLA penalties are calculated and root cause analysis is shared to stakeholders
- Support in the production of facility management plans
- Support Global Platform Alliances with xScale customer negotiations
- Collaborate with GCCX to address xScale customer onboarding requirements
- Deliver monthly communications alongside the Global Ops xScale team to site teams and regional leaders through Data Center Managers Forums and Regional Leadership calls
- Coordinate efforts across APAC Data Center teams and assist operating sites to efficiently resolve challenges and improve operational excellence and efficiency
Requirements
- Adaptable – able to work in a fast paced environment, driving for operational excellence whilst being prepared to adapt to change
- Excellent communicator – able to communicate information concisely and clearly
- Collaborator - The ability to build relationships, foster teamwork, and effectively collaborate with colleagues at all levels is crucial for success in this role
- Data driven mindset – able to analyse data to inform decisions
- Problem-Solving Abilities - Strong problem-solving skills to find innovative solutions and make informed decisions
- Able to prioritize tasks
- Well organised and works with attention to detail
- Self motivated – Focused, committed, and proactive in pursuing the team objectives, take initiative to solve problems and make progress towards the team goals
- Proven track record of collaboration, team work and communicating effectively with various stakeholders
- Experience or knowledge of smart sheets would be beneficial
- Experience or knowledge of data centre operations, tools and systems would be preferred
- Availability for travel to different countries, approximately every 4-8 weeks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
ST
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