Operations Expert focusing on technical direction and training for claims and customer service associates. Elevance Health improves lives and communities through simpler healthcare solutions.
About the role
- Analista de Planejamento Operações Pleno at Riachuelo developing forecasts and improving resource allocation. Collaborating with strategic teams on operations and performance initiatives.
Responsibilities
- Elaborar e acompanhar forecast e capacity planning para garantir a aderência do quadro às demandas das lojas;
- Propor melhorias na alocação de recursos com base em análises de demanda e indicadores;
- Monitorar KPIs operacionais e identificar oportunidades de ganho de eficiência;
- Realizar análises de cenários e impactos (ganhos e perdas) para suporte à tomada de decisão;
- Desenvolver automação de processos e soluções para aumento de produtividade;
- Criar dashboards e relatórios gerenciais em Power BI e apresentações em PowerPoint;
- Participar de reuniões estratégicas com áreas parceiras e operações, apresentando resultados e planos de ação;
- Contribuir com projetos de melhoria contínua e iniciativas de performance.
Requirements
- Excel avançado (fórmulas, tabelas dinâmicas, Power Query);
- Ensino superior completo em Administração, Engenharia, Estatística, Economia, TI ou áreas correlatas;
- Boa capacidade analítica e raciocínio lógico;
- Comunicação clara e habilidade para apresentar resultados.
- Conhecimento em Power BI, Python, SQL e Power Automate;
- Certificação ou conhecimento em Lean Six Sigma (Green Belt é um diferencial);
- Experiência com forecasting, capacity planning e análise de indicadores;
- Noções de estatística aplicada e melhoria contínua.
Benefits
- Assistência médica;
- Assistência odontológica;
- Vale Refeição ou Alimentação;
- Telemedicina;
- Gympass;
- Convênio com o Sesc;
- Ajuda de custo para o home office;
- PLR - Participação nos Lucros e Resultados;
- Previdência Privada;
- Seguro de vida em grupo;
- Convênio Farmácia;
- Parcerias Educacionais;
- Plataforma de Aprendizagem Online;
- Descontos na Riachuelo.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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