Hybrid Operations Supervisor

at Energy Trust of Oregon

• Job title: Operations Supervisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $81,600 - $102,800 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Portland, United States

About the role

• Operations Supervisor leading the Operations Coordinators team at Energy Trust of Oregon. Responsible for improving program operations and managing day-to-day activities with a focus on efficiency.

Responsibilities

• Lead and supervise the functional team of Operations Coordinators, and collaborate with external staff, and PMC (Program Management Contractor) representatives to maintain and enhance critical program, payment, and organizational systems.
• Manage day-to-day program operations and ensure staff are properly trained and supported, process documentation is up to date and readily available, and that the team is cross trained to ensure redundancies
• Develop and maintain a deep understanding of the relevant business processes and how they relate to the organization's strategic operations
• Provide support and coaching to team members ensuring they have the information needed to effectively and efficiently deliver programs in a consistent and integrated manner.
• Maintain strong relationships with key stakeholders in other departments
• Collaborate with managers and staff to ensure there are adequate operational resources to meet the needs of the programs
• Provide guidance to the team on the resolution of issues, collaboratively solve intricate problems, recommend solutions and generally act as a subject matter expert in a variety of issues related to program operations and the processing of incentive payments
• Lead efforts within the team to develop and maintain a library of process documentation and operational best practices.
• Direct the team on the implementation of new processes and enhancements to existing processes.
• Provide oversight, tracking, and visibility of staff capacity, key team initiatives, payment process improvement projects, and special tasks.
• Document, train and provide guidance to internal and external staff on organizational standards, program procedures and the use of Energy Trust systems.
• Ensure all team responsibilities are completed accurately and on time, ensuring compliance with finance audit rules and operational best practices.
• As a power user of systems, inform and coordinate with Operations Specialist, Operations Analysts, Program and IT staff on program software needs and enhancement requests.
• Perform other job-related duties as assigned.
• Perform all functions of the job in a safe manner.

Requirements

• Bachelor’s degree in a related field or equivalent professional experience.
• 5 years’ professional experience in business/program administration, health care, business operations, or project management.
• 2 years in management or team lead capacity preferred.
• Demonstrated experience developing process and technical documentation.
• Demonstrated experience successfully leading initiatives and projects with internal and external staff resources.
• Demonstrated ability to initiate and implement enhancements to business and operational processes.
• Proficient in data entry and general computer use, including MS Office software, Customer Relationship Management (CRM) systems and other database applications, working knowledge of SharePoint preferred.
• Excellent coordination and organization skills, with high level of attention to detail.
• Ability to effectively prioritize and juggle multiple concurrent projects.
• Highly self-motivated and accustomed to working in a fast-paced team-based environment.
• Strong interpersonal, written, and verbal communication skills required. Must be able to interact with a diverse workforce and be comfortable working in culturally diverse settings and groups.

Benefits

• Health/dental/vision insurance
• Employer sponsored and paid life/disability
• 401(k) with a company contribution of 6% of your salary after 90 days of employment
• TriMet pass
• Access to health and dependent FSA/HSA accounts
• Generous paid vacation, holidays and sick days
• Paid volunteer hours
• Employee assistance program
• Career advancement opportunities
• Great colleagues and culture
• Flexibility to work from home and/or an office space at the Portland, OR location
• Work from home laptop provided