Technology Operations Manager for Wells Fargo overseeing IT services and team operations. Responsible for process improvement and managing operational outcomes.
About the role
- Lead technical support and operational initiatives for gas distribution systems at NiSource. Assist in mentoring leadership and ensuring safety compliance across multiple operation centers in Virginia.
Responsibilities
- Lead efforts to provide technical and leadership support to the Operation Centers
- Assist with mentoring local leadership and working with key stakeholders to facilitate the completion of strategic operation activities
- Work closely with key partners to ensure communication and implementation of safety initiatives are complete and effective
- Lead process improvement projects/teams focusing on Work Execution, Employee Engagement, Development and Performance Management
- Deliver subject matter expertise in collaboration with operations management
- Ensure coordination of field operations compliance programs
- Analyze, recommend and implement solutions as needed to address operational problems
- Evaluate operations to ensure compliance to State/Federal regulations and policies
- Foster internal customer satisfaction
- Team with leaders throughout the organization to help identify/assist in development of common training initiatives
- Lead, participate, and ensure compliance in the design and rollout of new operations technologies, processes, and policies.
Requirements
- 4-6 years of experience utilizing operations support systems, including WMS and DIS (or equivalent)
- Five years’ experience in natural gas distribution field operations
- Experienced in data gathering & analysis
- Experience with PC based systems, including Word and Excel, to create memos and spreadsheets containing basic mathematical formulas.
- Working knowledge of plant/service operations policies and procedures, and applicable federal, state and local codes/regulations.
- Demonstrated effective written and oral communication skills that result in clear, concise, and positive communications
- Strong problem solving and decision-making skills
- Demonstrated skill in independently organizing, scheduling and planning work
- Demonstrated success with initiating action.
Benefits
- Value inclusion within your day to day responsibilities by respecting others perspectives/convictions
- Engage others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
- Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
- Treat others with respect and consideration.
- Actively participate in creating and contributing to a positive work environment.
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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