CSE managing sales volume and distribution objectives for Hershey accounts. Negotiating promotional plans and overseeing execution with retail partners.
About the role
- Manage operational practices for Salesforce project delivery and efficiency at Minsait. Ensure governance and coordination across multidisciplinary teams while leading continuous improvement initiatives.
Responsibilities
- Lead the operational management of the practice, ensuring efficiency, quality and scalability in the delivery of Salesforce projects and services.
- Ensure consistent execution of operations, maintaining a high level of governance, organization and performance in support contracts (AMS), implementations, rollouts and integrations.
- Directly manage processes, people, metrics and continuous improvement.
- Lead the day-to-day Salesforce operations, coordinating multidisciplinary teams and ensuring compliance with SLAs and KPIs; structure and monitor operational and financial performance indicators.
- Act as the link between project, AMS, commercial teams and clients, ensuring alignment and efficiency.
- Support resource sizing and allocation according to demand and priorities.
- Promote standardization of processes, methodologies and best practices in operational governance.
- Identify risks and propose mitigation plans.
- Lead continuous improvement initiatives to increase productivity, profitability and delivery quality.
Requirements
- Bachelor's degree in IT.
- Strong experience in managing operations and services related to the Salesforce ecosystem (Sales Cloud, Service Cloud, Experience Cloud, Field Service, Marketing Cloud and MuleSoft).
- Knowledge of agile delivery methodologies and support/maintenance models (AMS).
- Experience managing complex contracts and large-scale technology operations.
- Ability to interpret margin, cost and profitability metrics and to manage multidisciplinary teams.
- Advanced English is mandatory; Spanish is desirable.
- Preferred: Salesforce certifications and prior experience leading operations in large enterprises.
Benefits
- Company-subsidized health plan for the employee.
- Option to include dependents on the health plan with payroll deduction.
- Dental care (optional).
- Option to include dependents in the dental plan with payroll deduction.
- Meal allowance or food voucher.
- Transportation allowance (optional).
- Impact & Care – Personal guidance program providing confidential emotional support and counseling in psychological, legal, financial, social and pet-related matters at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$29.90, deducted via payroll).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents — paid via credit card).
- Access to Udemy via our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for employee and dependents.
- Discount agreements with educational institutions (undergraduate and postgraduate) and language/certification schools.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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