Hybrid Operations Manager, Fund Administration – Accounting

at Juniper Square

• Job title: Operations Manager, Fund Administration – Accounting
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, India

About the role

• Operations Manager coordinating client deliverables and collaborating with internal teams for private equity clients. Managing client relationships and ensuring operational excellence within a hybrid work environment.

Responsibilities

• Serve as the primary project manager for all client deliverables, including capital calls, distributions, investor communications, and financial reporting cycles
• Create and manage timelines, track progress, and ensure deadlines are consistently met
• Oversee and manage the client's dedicated communication channels, including inboxes and regular status calls with recap emails
• Triage incoming requests, delegate tasks to the appropriate internal specialists, and ensure all inquiries are resolved promptly and effectively
• Proactively analyze client-specific workflows to identify bottlenecks and areas for improvement
• Collaborate with internal teams to implement solutions that enhance efficiency, reduce risk, and improve the overall service delivery
• Act as the primary internal point of contact for the client's operational team
• Build and maintain a strong, trust-based partnership with the client by understanding their needs, managing expectations, and communicating transparently
• Liaise between the client and Juniper Square's internal teams (Fund Accounting, Investor Relations, Product, Engineering) to ensure alignment and the smooth execution of all requests and projects
• Develop and maintain client-specific operational playbooks, procedures, and status trackers to ensure consistency, clarity, and adherence to best practices

Requirements

• A Bachelor's degree in Accounting, Finance, Business, or a related field.
• 4-7+ years of experience in private equity, venture capital, or real estate fund administration, fund accounting, or a related client-facing operations role.
• Proven experience in project management with an exceptional ability to organize, prioritize, and manage multiple complex workstreams simultaneously in a fast-paced environment.
• Strong client service orientation with outstanding written and verbal communication skills; you are comfortable interfacing with senior client stakeholders.
• A genuine passion for operational excellence, process improvement, and organization. You enjoy bringing order to chaos and prefer managing processes over performing traditional accounting tasks.
• Meticulous attention to detail and a commitment to delivering high-quality, accurate work.
• Proficiency with Microsoft Office Suite (especially Excel) and Google Suite required.
• Familiarity with investment management software. Direct experience with the Juniper Square platform is a significant plus.

Benefits

• Flexible work arrangements
• Professional development