Assistant General Manager supporting automotive market operations at Protech Automotive Solutions. Driving market growth while ensuring operational excellence and customer satisfaction across designated market.
About the role
- CC/CL Operations Analyst coordinating card logistics and operational scalability for PayJoy, a financial service provider aiding under-served customers in emerging markets.
Responsibilities
- Manage all aspects of card logistics, including placing card printing orders and stock management to guarantee cards availability at all times.
- Working hand in hand with logistics vendors to ensure timely delivery of cards while adhering to delivery goals and quality standards.
- Create and improve operational processes to ensure CC ops readiness by scalable processes and agile resolution of issues on the card delivery process.
- Settle and pay logistics and card manufacturing invoices issued by our vendors.
- Ensure bug resolution and product improvements needed related to the product are properly requested (written communications with Product team, add tickets in Jira in English) and implemented.
- Perform customer research as needed working along with our Branding and UX team.
- Drive post-mortem reports and share visibility with stakeholders.
- Manage tester's devices inventory.
Requirements
- Bachelor's degree in Economics, Management, Finance or a related field.
- 2+ years of relevant experience working in **Operations, Logistics, Customer service, or Project Management** creating and improving operational processes
- Outstanding organization, detailed oriented, problem-solving orientation, analytical and structured communication skills.
- Strong technology skills (Google Suite or Office, especially Excel, etc.).
- Ability to analytical thinking, interpret and use data to guide strategic and operational decisions.
- **Experience working with Credit and Debit Card logistics is a MUST**
Benefits
- 100% Company-funded Health for employees and immediate family members.
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Assistant General Manager at Protech overseeing automotive market operations and developing third - party customer relations. Ensuring operational efficiency and driving market growth with a focus on customer satisfaction.
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