Global Customer Operations Strategy & Experimentation Leader defining future operations and driving strategic planning with AI. Leading innovation in customer operations within LexisNexis.
About the role
- Promote improvements and modifications to GLS Business Processes through rigorous analysis along the dimensions of risk, default probability, capacity needs, and internal cost efficiencies.
- Work to develop tools used in simulation/Monte Carlo analysis and gather market and competitor research data.
- Maintain a strong comprehensive understanding of competitiveness relative to key industry drivers.
- Assist with key control processes and report administration; provide support for databases and applications owned by team.
- Communicate and present analytical findings to management.
- Independently determine activities/approach to meet department goals and maintain a daily work schedule.
- Run daily reports to optimize workflow efficiency and ensure service level expectations are met.
- Foster a collaborative culture by working closely with other associates and management.
- Participate in special projects and perform additional assignments as required.
Requirements
- Bachelor’s degree in Industrial Engineering, Statistics, Mathematics, Economics, Finance, Engineering, or a closely related field
- Eighteen (18) months of experience as a (all levels) Business Analyst, Operations Analyst, or related occupation
- Working knowledge of SQL relational databases
- Advanced Excel skills including VBA
- PowerBI or related presentation and interactive dashboard tools (e.g. Latex Beamer, Tableau, etc.)
- Designing and implementing A/B tests for significance
- Predictive modeling and statistical Analysis by leveraging Markov Chains, Static Pool Analysis and Time series Analysis
- Ability to work hybrid with commute within reasonable distance of Greenville, SC office
Benefits
- Competitive base pay and performance bonuses, dependent on role
- Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays to help balance work and personal life
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
- Hybrid work from home permitted two (2) days a week within a reasonable commuting distance of the Greenville, SC office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Gerontopsychiatrische Pflegefachkraft providing holistic care for elderly people with psychiatric conditions in Guben. Interdisciplinary collaboration to create individual care plans and ensure a respectful environment.
US
Univar SolutionsOperations Coordinator I
Operations Coordinator I ensuring accurate execution of transactions within SAP ERP at Univar Solutions. Collaborating with Operations Managers and supporting plant operations activities.
ES
ERP SuitesManager, Infrastructure Operations
Manager of Infrastructure Operations at ERP Suites ensuring stable and secure IT infrastructure. Overseeing infrastructure team, fulfilling customer requests, and directing operational excellence for projects.
TC
The Clorox CompanySenior Contract Manufacturing Ops Analyst
Senior External Manufacturing Specialist supporting Clorox operations for procurement and delivery. Overseeing external manufacturers and coordinating supply chain activities effectively across multiple sites.
LD
Leonardo DRSOperational Excellence Manager
Operational Excellence Manager leading continuous improvement initiatives in naval power systems with Leonardo DRS in Danbury, CT. Focusing on lean practices and operational excellence for enhanced efficiency.
JC
J.R. Simplot CompanyTruck Driver – Operations Support 3
Truck Driver/Operations Support delivering fertilizer and chemicals to customers for the J.R. Simplot Company. Responsibilities include equipment maintenance and product application adhering to safety regulations.
MT
Metropolis TechnologiesVice President of Operations
Vice President of Operations leading parking operations at Metropolis, driving operational excellence and delivering exceptional customer experiences across multiple locations.
ST
Shift TechnologyCloud Operations – Team Lead
Cloud Operations Team Leader at Shift Technology overseeing cloud operations team and managing incidents. Responsibilities include managing infrastructure and support tickets while ensuring operational efficiency.
SV
State of VermontTransportation Operations Technician II
Transportation Operations Technician II managing various highway maintenance tasks including snowplowing and equipment upkeep. Required CDL and prior experience in manual labor or equipment operation.